Huabei responded that shopping was overcharged: the user's combined payment amount is not a problem

2023-08-09

I believe many people are currently using Huabei for consumption. However, on the evening of August 8th, the topic of "women's over 200 online purchases were deducted more than 3000 yuan by Huabei" topped the hot search list. Some netizens claimed that they spent over 200 yuan online for shopping but were deducted more than 3000 yuan by Huabei, which has attracted widespread attention. Regarding this time, Huabei also responded in the early morning of August 9th. Huabei responded to the matter through its official microblog: tell the kids the latest situation. Tonight, Alipay and Huabei technical team, together with the merchant platform, conducted a troubleshooting, and it can be confirmed that it is the user's active consumption payment. After communicating with Ms. Fu during and after the incident, she also stated that it was a combined payment of multiple orders, with a total amount of over 3000 yuan. I refunded one of them, and the amount is not a problem. Please rest assured of our safety. It is understood that the incident started because Ms. Fu spent 249.2 yuan online to buy a shirt on July 7 and paid with Alipay Huabei. On July 31st, due to a shortage of shirts, the seller refunded the full amount of 249.2 yuan to Ms. Fu. However, when Ms. Fu clicked on the bill, she was surprised to find that Huabei's bill showed an actual deduction of 3363.67 yuan when she purchased the shirt. That is to say, in addition to the refunded 249.2 yuan, she also lost 3114.47 yuan. Later, she contacted Alipay customer service many times. However, there was no progress until the time of exposure. The woman stated that she had reported to the police. But now it seems that this is just a misunderstanding. After the relevant incident was exposed, some netizens analyzed that from a technical perspective, it is impossible for Huabei to add 3000 yuan without any reason. From a business perspective, Huabei is not so blatantly withholding user money. Unless there is a bug, when Huabei encounters this bug, it must not only affect one user, but also multiple users. And now the explanation given by Huabei is the reason for the merger payment, which can make sense. (New News Agency)

Edit:He ChengXi    Responsible editor:Tang WanQi

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