Some travel agencies do not accept "sensitive industry" customers, what are they afraid of

2023-07-20

As summer vacation approaches, tourism in Yunnan is gradually becoming popular. Recently, however, a journalist revealed in his circle of friends that when he booked a Yunnan travel agency for group purchase online, he was advised by the customer service not to follow the group because he held a Press pass. In response to this issue, a reporter from Beijing Business Daily called Yunnan International Travel Agency, and their staff stated that the tourism industry cannot achieve 100% standardization, and there will definitely be some violations, which has formed a hidden rule and taboos against sensitive professions such as journalists and lawyers. Even if participants conceal their profession, they will be persuaded to leave the group if they are later known by travel agency staff. Some tourist groups organized by travel agencies often engage in non-standard or even illegal business activities, such as temporarily changing travel routes to make huge profits or artificially joining too many shopping links; But at the same time, they are also concerned about their own violations being monitored and exposed, so the most direct way is to "ban entry", include journalists and lawyers in "sensitive industries", and not participate in the delegation. The press will expose illegal operations, and lawyers will also defend their rights and strive for justice in accordance with the law. From this perspective, the practices of travel agencies also demonstrate their own characteristics of bullying and avoiding medical treatment. Tourists should also avoid travel groups organized by such travel agencies; And one can think in reverse and consider whether to prohibit journalists and lawyers from joining the group as one of the criteria for selecting travel agencies. Tourist groups belong to non-standard services and often encounter unexpected situations, which may bring some negative experiences to tourists. But as long as it operates with integrity and law, without slaughtering or deceiving tourists, even if there are some unexpected flaws in the business process, people can still understand. After experiencing the impact of the epidemic, the tourism industry is rapidly recovering, and relevant practitioners should cherish this hard-earned development opportunity. In fact, the tourism industry in Yunnan and other regions has gone through a difficult process from chaos to governance, and the reshaping of the tourism market cannot be undone due to the illegal operations of these travel agencies. At the same time, other regions should also take this as a reference, avoid similar problems, and fully promote the high-quality development of the tourism industry. The healthy and standardized market competition not only relies on the efforts of enterprises, but also requires the participation and supervision of consumers. It is important to understand that the experience and feedback of tourists play a crucial role in the sustained popularity of a local tourism market. The relevant local government departments in Yunnan should also actively intervene and draw inferences to strengthen the supervision of the tourism industry. If such reckless violations are allowed to continue to spread, it will worsen the chaos in the tourism market. Especially for travel agencies that say 'no' to journalists and lawyers, or in severely affected areas that violate regulations, it should become a key target for government regulation. (Author: Ma Liang, Researcher at the Institute of National Development and Strategy at Renmin University of China, and Professor at the School of Public Administration) (Xie Xinshe)

Edit:Luo yu    Responsible editor:Jia jia

Source:GMW.cn

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