Is the three-day trial of the mobile app "free meal" really fragrant?

2022-08-10

A calculator app will charge 58 yuan per quarter after 3 days of free trial; A "air conditioner remote control" app charges 38 yuan per week after 3 days of free trial, but the unsubscribe must be completed within 2 days, and can only be set in the apple system, not in the app. In addition, some cleaning class, scanning class, remote control class and other apps have also been named. Many users said that there are some tool apps in the app store of Apple App store, which provide free trial for several days and induce consumers to buy. The subsequent charges are "exorbitant" and it is not easy to cancel the subscription. In this regard, the customer service said that unless the user cancels the subscription, most of the subscriptions will be automatically renewed. According to experts' analysis, the service income of similar software subscription accounts for nearly 20% of Apple's income. Therefore, Apple should not only draw a percentage, but also provide more humanized services and strict supervision. Netizens complain that the free trial is automatically renewed at a high price. A few days ago, some netizens reported on the complaint platform that they downloaded a "Shanzhai version" calculator from the Apple App store, but they charged 240 yuan per year. Even if the app is deleted, it will continue to be charged. The app unsubscribe procedure is very complicated. A reporter from Beijing Youth Daily saw that an app named "calculator HD" has an icon interface that displays "calculator HD"+ × ÷ = ", similar to the calculator icon in the previous system. After opening and clicking continue, it will display: "all functions are 100% free of advertising. Try it for 3 days for free, and then ¥ 58 / quarter. All functions in the app can be fully accessed without any additional charge. No commitment is required. Cancel at any time." As for the service fee of 240 yuan per year, it is introduced below that the service content includes "you can use all key tones, long number calculation, and operation record reuse during the subscription period". After clicking continue, the "subscription" interface will continue to pop up. The user can try it for 3 days for free. After 3 days, it will cost ¥ 58.00/3 months. The policy shows that non mandatory consumption can be cancelled at any time in the settings at least one day before each renewal date; The scheme will be automatically renewed until you cancel. Many users gave a one-star evaluation in the system score: "pretending to be free is actually maliciously deceiving to charge high membership fees, apple lacks supervision, has poor experience, and has no way to complain." "A calculator costs 58 yuan for three months. That's amazing." The reporter of the Beijing Youth Daily saw that in the Apple App store, there are not a few tool apps that require high subscription fees. Many netizens complain that their fees are too high. For example, an "air conditioner remote control" app can select "air conditioner" or "TV" after entering. After the reporter of Beijing Youth Daily selects the air conditioner, he will see "quarterly subscription - ¥ 68.00" or "subscription after free trial". Among them, the "subscription after free trial" option is bright and confusing, which induces users to click. However, if you look carefully, you will find a line of small words below, "3-day free trial, the price of ¥ 28.00/month will be automatically renewed, and the subscription can be cancelled at any time". In other words, this subscription method is more expensive than the previous one, and can reach 336 yuan per year. Well, this AP

Edit:Li Jialang    Responsible editor:Mu Mu

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