On May 23, Beijing held the 343rd press conference on epidemic prevention and control, requiring home office workers to take the initiative to report to the community where they live, and can become volunteers on the spot according to the needs of community prevention and control. The fight against the COVID-19 is at a critical moment, and community prevention and control is crucial. The task of community staff is extremely heavy. Residents turn to volunteers on the spot to supplement the front line of epidemic prevention, which can be described as timely help. Among them, serving party members and young people are the backbone. Recently, our reporter, Zhiqiang Beiyuan community, Beitaipingzhuang street, Haidian District, participated in volunteer service. Through practical experience and on-site interview, he sorted out a volunteer strategy, including volunteer preparation, precautions, safety reminders and other aspects, hoping to provide help to readers who have joined the volunteer service team. Introduction 1 Volunteers should do their homework before taking up their posts On May 22, Zhiqiang Beiyuan community, Beitaipingzhuang street, Haidian District ushered in the "unsealing". During the control period, there were not only 16 community grass-roots staff, but also 24 community volunteers, all of whom were in-service party members and enthusiastic young people in the community. "They share weal and woe with community grass-roots workers. I sincerely thank each of them." Zhang Shuo, the full-time Deputy Secretary of the Party committee of Zhiqiang Beiyuan community, combed a list in the computer. This is the roster of volunteers during the community control period. Although only a few words are recorded in the daily roster, behind every word is hard work and sweat. "The volunteers we recruited this time are residents aged 18 to 45." Zhang Shuo said that the requirement for the age of volunteers is entirely due to the consideration of the workload of epidemic prevention and control. "Volunteer work is both mental and physical work." During the control period, volunteers have a large workload, including not only guiding residents to queue up at the nucleic acid screening point and entering ID card information for residents, but also assisting medical staff to enter the house to detect nucleic acid for the elderly and the disabled. Residents' express and takeout are sent in through the buffer zone in front of the controlled community every day, and volunteers also help carry and deliver materials. In addition, there may be various emergencies to test the wisdom and perseverance of volunteers. How do residents sign up for volunteer service? Taking Zhiqiang Beiyuan community as an example, Liu Qinghong, Secretary of the community Party committee, said that after the control of 11 courtyards in Zhiqiang Beiyuan community, the community released volunteer recruitment information through residents' wechat group, and residents signed up very enthusiastically. In addition to the residents' wechat group, serving party members can also pay attention to the wechat group of each party branch, and the recruitment information will be released simultaneously through a variety of online channels. In addition, there are residents who directly come to the community neighborhood committee to register on site. Before volunteers go to work, the community will organize online training for volunteers to guide the contents and related processes of volunteer service in detail. When signing up, volunteers are generally required to fill in gender, age and expertise. The community will arrange Posts accordingly to give full play to everyone's expertise and make everyone do their best. Through practical experience, the reporter found that in order to become a qualified volunteer as soon as possible, prior homework is essential. In particular, it is necessary to know the current control situation of the community and the latest epidemic prevention and control policies of the city and district in advance, including the causes and lifting methods of various pop-up windows, so as to smoothly answer various questions raised by residents in the process of voluntary service. In the eyes of residents, volunteers wearing protective clothing are no longer ordinary neighbors, but hope for help in case of problems. Although in order to ensure the authority, in principle, residents' questions should be answered by community, Street staff or relevant departments of epidemic prevention and control, if volunteers can let residents get a preliminary answer when they first ask, it can quickly alleviate residents' anxiety, and the effect is much better than saying "I don't know the way". Introduction II The input of ID card information needs to be carefully checked What if I can't use the app for ID card information entry? I don't know how to count the number of volunteers. I don't need to quit because of my technical concerns. When distributing sampling reagent tubes, no matter who is required to be "five mixed with one" or "ten mixed with one", the number of sampling reagent tubes is not counted by volunteers, and there are clear prompts on the relevant app. Volunteers will also receive detailed guidance from the staff on how to install and use the app. Liu Xiao, a party member, became an anti epidemic volunteer during his home office in Zhiqiang Beiyuan community. The exercise during the community control period has enabled her to accumulate rich "practical" experience and become a "veteran". Early in the morning of May 21, she came to the nucleic acid screening point of the community as usual, changed her protective clothing and prepared to help residents enter their ID card information. "Let me check again. Is the last word of your name 'earth'?" In the process of ID card information input, the identification system makes occasional errors, which requires special attention. This is the experience summarized by Liu Xiao. Many people think that entering the ID card information is to take a picture of the ID card. In fact, scanning the ID card by mobile phone is only a character recognition process, so Liu Xiao should carefully check the ID card information of each resident. "In addition to checking every number identified, the names of residents should be looked at more carefully. App often mistakenly identifies near characters and rare characters, such as' scholar 'as' earth' and 'Shu' as' Yu '. If foreign residents are encountered, the passport information needs to be recorded manually, and some people's names are very long, so they should be checked repeatedly when entering." This is her experience summed up through "actual combat". The reporter saw that many residents turned and left as soon as they saw the volunteers scanning their ID cards with their mobile phones. At this time, Liu Xiaodu would ask them to wait a minute. Liu Xiao said that because most people don't know that they have to identify and check after scanning, if they don't check clearly, once there is an error, it will delay the nucleic acid detection results. At the beginning of her work, she told every resident to "don't take away the ID card first". Later, she specially designed a set of gestures - one hand operation in the process of scanning and recognition, and the other hand made a stop gesture on the desktop. After checking it, she made a release gesture. "Because the weather is getting hotter and hotter, if you talk frequently, the mask and screen will be wet, and the mobile phone screen will be even more blurred." During the service period, the most challenging thing for volunteers is emergencies. System crash is a possible emergency in the input of ID card information. Liu Xiao said that because the operation is too frequent, there are 300 or 400 residents entering information in the morning, and the mobile phone system will inevitably collapse. "There are two kinds of crashes. One is that they are always in the reading state after scanning, and the other is that the app pops up directly. Volunteers need not panic when they encounter these situations. After logging in to the system again, there is a 'list' option. After clicking, they can continue the sequence before the system crash without causing confusion." See an old couple come to line up. In order to minimize the queuing time of the elderly, some volunteers will ask them to go to the two teams to enter their ID card information, "although it's kind, it shouldn't be done." Liu Xiao said that at first she had no experience and had been guided in this way. Later, she found that she couldn't. If the old people go with each other, one of them may not be able to hear clearly, and it is also possible that the certificates of the two people are on one of them. Once they are separated, it is easy to go wrong. "Similarly, when parents take their children and special groups have companions, try not to let them separate." Introduction III Give more to the "pipe chief" "Today I'm the 'supervisor' again!" A child saw Liu Xiao holding up the sampling reagent tube and ran over. Liu Xiao first sent him the sampling reagent tube, and then entered the ID card information. This is Liu Xiao's method of raising the reagent first. Liu Xiao told reporters that if you enter the ID card information first and concentrate on the mobile phone screen, you may neglect to send the sampling reagent tube and send one tube by mistake, and everyone's nucleic acid screening will be disordered in the back. The reason why the sampling reagent tube is raised is that not everyone wants to be the "tube leader", and some residents are reluctant to touch the sampling reagent tube. Before entering the ID card information, the queuing sequence can also be changed, allowing residents to freely choose whether to be the "supervisor". "Special attention should be paid to the elderly, children and special groups." ID card information entry can not only look down at the card, but also look up at the person. Some old people have poor hearing, some children are naughty, and some special people are difficult to communicate. Don't rush to send sampling reagent tubes when finding these situations. Be sure to confirm that they are competent as "tube leaders". If there is an accompanying person, instruct the accompanying person; If you are unaccompanied, you need to give repeated advice or find other volunteers to help. When the reporter served as the order guide at the nucleic acid detection point, he was responsible for reminding the residents in line to maintain a 2-meter interval, helping the residents sweep the health treasure, helping the elderly without smart phones check the health treasure, and so on. The reporter found that the order guidance is not as simple as it seems. Like the input of ID card information, the volunteers responsible for this task are also the gatekeepers of the "supervisor". The core of the guiding order is to ensure the queuing order of residents, especially the "supervisor". Once the "supervisor" falls behind or crosses the channel, the data generated by the nucleic acid sampling station may be disordered, and the subsequent nucleic acid detection work will be greatly affected. Introduction IV When handing over resident materials, the door number must be checked Handing over materials in the buffer zone is the most labor-intensive type of volunteer service. On the afternoon of May 21, the reporter and several young men in protective clothing received the express package box by box and bag by bag across the high isolation railing. The temperature is approaching 35 ℃, and everyone's protective clothing looks like a stove. According to the reporter's experience, volunteers in the control area may encounter two situations when performing the task of transferring materials. First, set up a buffer zone in front of the control community. Volunteers need to deliver takeout and express to the residents of the community through the buffer zone; Second, the community is located in a wider control area. Volunteers need to go to the bayonet of the control area to receive the materials sent by residents' relatives into the control area, and then the property management personnel will transport them in batches. The former requires volunteers and the two parties receiving and delivering materials to carefully check the information to avoid handover errors; The latter requires volunteers to write down the name, telephone number and detailed address of the recipient on the materials to avoid wrong delivery by the property personnel. Because according to the requirements of epidemic prevention and control, the controlled area can only enter and leave. Once the goods are delivered incorrectly, even if they enter the controlled area by mistake, they can't be taken out for the time being. Safety tips How do volunteers protect themselves I believe that every volunteer has the same feeling. What they wear is not only a protective suit, but also represents their mission and responsibility. But please don't forget that it is equally important to protect your own safety and health. The premise of helping other residents is to protect yourself. The reporter interviewed Wang Changliang, a medical worker who participated in the Beijing Hubei medical team's rush to aid Wuhan epidemic prevention and control in 2020, to remind volunteers to protect their own safety. Tip 1 stop working immediately in case of these conditions The community has reasonably arranged the content and time of volunteer service for each volunteer, but volunteers often attach importance to their responsibilities, overcome their own difficulties and complete various tasks assigned by the community with the enthusiasm of young people. The spirit is commendable, but if you encounter