Automatic Internet renewal is a bit like "phishing charging"

2021-11-22

"Free member", "7-day member for a penny experience" and "diamond member for a limited time of 6 yuan"... Recently, Ms. Liu in Shanxi said "meat pain" when opening the bill of the third-party payment platform. Previously, several apps such as video, editing, drawing, social networking and music that had been used for a short time "quietly" deducted the money from the bank card through the third-party payment platform for a long time. Now automatic renewal is very common and has become the standard configuration of the Internet. This is nothing. For users in need, providing automatic renewal function is the convenience brought by the Internet. Now the public fee withholding provided by offline services also has the smell of "automatic renewal", which shows that it is still popular. The problem is that this originally progressive and convenient service function has been broken by some Internet companies. According to Xinhua news agency, many users are "open for a while, and the renewal routine is deep". They have just begun to attract the opening. Under the banner of extremely low price or even free, once they are opened, they will automatically deduct fees next month without realizing it. There are two points that need to be pointed out. First, the "free renewal is unknown". On the end face and page, the free trial and ultra-low price experience are clearly marked, while the renewal content is hidden in the text, which is difficult to find. Second, it is "easy to open and difficult to exit". When you open, you only need to click a little, but if you want to unsubscribe, you will find that "it is difficult to get to the sky in Sichuan". Some toss back and forth for a long time, and some have to change several platforms. What's more, some apps have been taken off the shelf, but the fees are kept deducted. Xinhua News Agency reporter downloaded 20 apps with automatic renewal function, only 6 of which can unsubscribe services in the app, and 14 of which need to find level 4 or level 5 interfaces in the third-party payment platform, and click the relevant buttons to complete unsubscribing. Some time ago, the author also had such an experience. Recommended by a friend, I downloaded an app and listened to some content about Wang Yangming. Late at night, sleeping in bed, listening to Wang Yangming, suddenly came the advertisement. It was really "hot ears". If you want to remove the advertisement, you have to charge the member. There is "only 0.1 yuan for the first charge member" on the page, so you chose to open it. Shortly thereafter, it was suddenly found that the fee was automatically deducted. It's one thing to charge or not, and it's the same thing to have more money and less money, but this trick makes people very uncomfortable. At a very low price, or simply with the gimmick of free experience, fool users to open, and then earn income through automatic renewal. Is this practice like "fishing charging"? Some law professors believe that forcing consumers to subscribe to automatic renewal services in a disguised form violates relevant laws and regulations such as the law on the protection of consumers' rights and interests, the e-commerce law and the measures for the supervision and administration of online transactions, as well as the principles of good faith, fairness and autonomy in the civil code. This practice is not only "immoral", but also illegal. The development of the Internet should finally rest on the sense of consumer acquisition. Simple and clear is an important part of the sense of gain. Such "phishing" charges obviously go against the original intention of the Internet and the development direction of the consumer market. For the chaos of APP automatic renewal, many experts suggested that the problem of APP forced "automatic renewal" in disguised form should be managed according to law and regulations, and the initiative option should be returned to consumers. At present, it is necessary to take the lead by relevant departments to organize Internet enterprises to conduct self-examination and self correction, and explore the "estoppel function" in advance. At the same time, for some unrepentant apps, public interest litigation was launched to let stone movers hit their own feet. The automatic renewal of the Internet is a bit like "fishing charges". Now it should be time for comprehensive change and rapid stop. You're welcome. What healthy market will tolerate this automatic renewal routine? Moreover, the Internet carries the beautiful aspirations of countless people, how can it not show a beautiful appearance? Under the capital chasing profit, automatic renewal is difficult to correct automatically, so it can only make it uncomfortable through supervision. (Xinhua News Agency)

Edit:Ming Wu    Responsible editor:Haoxuan Qi

Source:ynet.com

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