Look at China with its beautiful mountains and rivers, and Longjiang with its ice and snow. In the winter of 2023, Harbin, with its unique advantages in ice and snow, as well as a century old cultural heritage, has become a popular tourist destination in the hearts of the people of the whole country. The affectionate nickname "Erbin", which stands out in popularity, is a unanimous feedback from millions of tourists to the people of Longjiang, who are always responsive and hospitable. Behind the romance of "Erbin" lies the confidence and determination of Heilongjiang to transform "ice and snow" into "golden mountains and silver mountains". "Brocade" 1: Effectively Managing the Sources of Complaints Involving Ice and Snow Cultural and Tourism Disputes. "Our 5-day 4-night private customized tour group for a snow village tour reported to a travel agency in Harbin was very disappointing. We didn't like the dreamy ice sculpture, the thrilling snow motorcycle didn't work, and even the car model was different from what was promised in the promotion... We want them to get a refund!" The complaint phone from the Daoli District Cultural and Tourism Bureau rang, and Ms. Jia, a tourist from Guangzhou, expressed her grievances in a clear voice. After receiving a call to assist in mediation, Zhang Xingmei, the presiding judge of the filing court of the Daoli District People's Court in Harbin, told the Daoli District Bureau of Culture and Tourism the specific mediation methods. But she still didn't feel at ease and decided to take a trip with the judge's assistant Tian Yanhong. "Currently, our ice city tourism is developing so well, and we must not let tourists come home with joy and worry!" "The contract has clearly defined the rights and obligations of both parties. Failure to act according to the contract will constitute a breach of contract, and we will have to bear the travel expenses and compensation caused by the lack of travel projects." Under the guidance of Zhang Xingmei on site, the Daoli District Cultural and Tourism Bureau persuaded the travel agency over the phone, "We cannot smear Longjiang tourism, we must make the 'first return customer' become the 'return customer'." "We were worried about our rights protection this time, fearing that we would be slaughtered and have nowhere to go when traveling in a foreign land." "Reasonably. Thanks to our comrades from the Cultural and Tourism Bureau and the court, our demands have been properly resolved. We will definitely come back for tourism!" Ms. Jia, who received a refund of 2500 yuan, said sincerely. The reporter learned that when "Erbin" just became popular, the Daoli District Court analyzed and judged the tourism situation, and jointly established the "Tourism Dispute Mediation Studio" with the Daoli District Cultural and Tourism Bureau. Based on preliminary research and understanding of the characteristics of tourism dispute forms, the studio provided mediation training for the staff of the Cultural and Tourism Bureau. The studio played a role since its establishment. Since its establishment, the Travel Dispute Mediation Studio has handled over 20 disputes. According to Ma Xiaorui, the presiding judge of the Environmental Resources Trial Division of the Higher People's Court of Heilongjiang Province, the "Opinions" closely revolve around the theme of "fairness and efficiency", and put forward 20 opinions from four aspects: serving to ensure the overall development of Heilongjiang's ice and snow industry, serving to ensure the healthy and orderly development of the ice and snow industry, actively providing judicial services to create a new growth pole for the ice and snow economy, and actively creating a strong atmosphere to support the revitalization and development of the ice and snow industry. "The Opinion combines with the 'Four Modernizations, Four Solutions, and Four Positions' of Heilongjiang High Court."