Guangzhou Arbitration Commission Accelerates the Exploration of Deep Integration of Artificial Intelligence and Arbitration Services to Provide More Fair and Efficient Arbitration Services

2023-11-17

Not long ago, an arbitration trial was successfully completed in the intelligent court of Guangzhou Arbitration Commission. The efficiency of handling international commercial disputes in less than 40 days from filing to entering the trial process has been praised by all parties involved. AI arbitration secretaries provide accurate and efficient information analysis and processing, from pre court information guidance for identity recognition to post court inquiry of similar cases, making them a good helper for quickly issuing arbitration opinions, "said Weng Jian, the chief arbitrator of the case. The Guangzhou Arbitration Commission deeply integrates artificial intelligence with arbitration services, taking the lead in exploring the development of AI arbitration secretaries, which have three major functions: pre court identity verification, in court voice recording, and post court arbitration consultation. Before the trial, the AI arbitration secretary relied on the ID card information recognition system to record and store the required verification information and the appearance of the verification personnel, and conducted traceability checks, displaying the verification results in real-time to the arbitration tribunal. During the trial, the AI arbitration secretary uses a voice transcription system to identify different speaking roles and intelligently match recorded texts, achieving synchronous and accurate transcription of human voices and electronic documents. Upon completion of the trial, the trial records are generated, greatly improving the efficiency of the trial. After the record is generated, it is assisted by online facial recognition technology and electronic signature function to achieve the full process of leaving traces in the trial work. After the trial, the arbitrator can interact with the AI arbitration secretary through voice commands, and the AI arbitration secretary can access corresponding legal resource information in real-time according to the instructions to assist the arbitrator in making judgments. Since attempting cross-border remote hearings in November 2019, the Guangzhou Arbitration Commission has used internet arbitration as a breakthrough to create an online dispute resolution platform for the Asia Pacific Economic Cooperation Organization (APEC), exploring the provision of more fair and efficient intelligent arbitration services. The online dispute resolution platform achieves the connection of three mechanisms: negotiation, mediation, and arbitration, providing efficient, easy-to-use, and low-cost one-stop online dispute resolution services for cross-border commercial entities. The person in charge of the Guangzhou Arbitration Commission said that since its launch, the platform has accepted more than 800 cases with a target amount exceeding 7 billion yuan; The average period of dispute resolution is 33 days, which is nearly three times faster than traditional arbitration. At the end of last year, the Guangzhou Arbitration Commission established the "Metaverse Arbitration Court" to handle an electronic copyright dispute case involving the Metaverse community. The arbitrator and both parties present electronic evidence in a dedicated virtual court room, with intelligent arbitrators assisting from the sidelines. In just 5 days, the case was efficiently resolved. From over 20 billion yuan in 2018 to 63.9 billion yuan in 2022, the total amount of cases accepted by Guangzhou Arbitration Commission has increased by about twice, and the number of foreign-related cases has ranked first among urban arbitration institutions in China in the past two years. At present, the highest amount of single cases accepted by the Guangzhou Arbitration Commission exceeds 3 billion yuan, and the cases accepted have involved more than 30 countries and regions. There is no foreign case that has been dismissed or not enforced overseas. Efficiency is the lifeline of arbitration, and the rapid resolution of disputes is one of the main reasons why people choose arbitration. "The head of the Guangzhou Arbitration Commission said," Breaking through bottlenecks and seeking change, we need to borrow from 'smart arbitration' to jointly build a modern legal business environment highland. "The Guangzhou Arbitration Commission focuses on digital and intelligent development, leveraging new technologies such as the Internet, big data, algorithm optimization, and artificial intelligence, Improve arbitration efficiency while ensuring fairness.

Edit:Wang Chen    Responsible editor:Jia Jia

Source:People.cn

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