When consumer complaints encounter "digital prosecution"

2023-03-14

The procuratorial organ, in conjunction with the market supervision and administration department, carried out the popularization of intellectual property law, and invited the staff of relevant enterprises to fight against counterfeits and safeguard their rights to explain the protection of enterprise brands and the anti-counterfeiting and anti-counterfeiting knowledge to the public. The Tongzhou District Procuratorate promoted the district public security bureau and the district market supervision and administration bureau to carry out joint inspection on a farmer's market where the complaints about the cancellation of leave were concentrated. Prosecutors are screening the key clues identified by the legal supervision model of big data on combating and eliminating fake and bad sales. Prosecutors introduced at the special training meeting on the legal supervision model of big data for combating and punishing fake and bad sales. Since 1983, the "International Consumer Rights Day" has a history of 40 years. In China, especially since CCTV exposed consumer complaints in the form of a party in 1991, "March 15", with the concept of protecting consumer rights and interests taking root, has become a "spiritual symbol" of the rising awareness of rights protection. So, in the era of big data of "digital everything", can consumer complaint data be turned into a "key" to crack down on the work of eliminating fake goods and selling inferior goods, and open a new situation for the predictability, accuracy and scientificity of handling cases? Recently, on the occasion of the "International Consumer Rights Day", the reporter learned that the Beijing Municipal Procuratorate has created a legal supervision model to crack down on the big data of fake and bad sales, and made full use of the massive data of the 12345 citizen complaint hotline to achieve the vivid situation of "taking a step forward" and "cracking down early" in the fight against fake and bad sales, and completed the cross-border "cooperation" between consumers' active rights protection and procuratorial organs' active performance of duties. 01 A large number of "fake" dolls appear in the "doll grabbing machine". "How many times have you tried to catch this doll? If it is not genuine, would you mind?" On October 28, 2022, Xiao Zhang, who was catching a doll in a shop in a business district in Dongcheng District, Beijing, was "interviewed" by a prosecutor. Zhang admitted that he liked a popular plush cartoon doll very much. He had tried it three times in front of the doll machine that day. "It's a surprise to catch the doll. It's really a pity if I can't catch what I like, but it's not easy to catch it. If it's not authentic, I will feel uncomfortable.", At the same time, the Dongcheng District Market Supervision and Administration Bureau carried out a surprise inspection on many merchants in the popular business district of Dongcheng District who mainly engaged in "baby grabbing machines". The law enforcement officers found that some merchants piled up various plush cartoon dolls popular with young people at the prominent position of the "doll grabbing machine" to attract customers. "Because the demand is too hot, the genuine plush cartoon dolls are in short supply on the market, and it is very unusual that such a large number of them appear in the 'doll grabbing machine'." Unlike the general on-site law enforcement, in addition to the staff of the Market Supervision and Administration Bureau, the staff of the public security organs also appear at the law enforcement scene. According to Cai Dongbin, the prosecutor of the Intellectual Property Procuratorate Office of Dongcheng District Procuratorate, this law enforcement inspection for the "baby grabbing machine" industry in the popular business district was carried out according to the key clues identified by the Beijing procuratorial organ's legal supervision model for cracking down on the rectification of fake and bad sales of big data. In September 2022, Beijing procuratorial organ will 12345 citizens

Edit:Ying Ying    Responsible editor:Zhou Shu

Source:jcrb.com

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