On June 20, I came to the office early, turned on my computer, and logged in to the service platform of "supervision one point connect" of microenterprises. The background showed that there were two complaints to be handled, and the complainant was the same person. The complaints reflected the problems of village greening, roads, fitness equipment and so on, and the three things were all concentrated in a village group. "Go and visit the villagers' group without saying hello." After browsing the contents of the complaint, I called xujunjun, a staff member of the Town Commission for Discipline Inspection, and drove to the village group of Huangwu, Luyuan village, where the problem was reflected. The visit found that the cement road leading to the villagers' group is not very wide, but it can ensure the passage of vehicles; Some of the open spaces in the villagers' group were planted with corn and other crops, while others were covered with Dogtail grass. After walking around, I didn't see any fitness equipment. After returning to the town, I asked the heads of the town cultural station, the highway station, the human settlements office and Luyuan village for information. It was found that the fitness equipment was a project in 2021. Because individual farmers in the villagers' group had different opinions on the installation location of the fitness equipment, it was not installed in place. Last year, the villagers' group renovated the living environment and cleaned up the front and back of the house, but this summer it became overgrown with weeds. The cement pavement of the villagers' group was repaired in 2020, but when the renovation of the living environment was carried out in 2021, excavators and other heavy machinery damaged the pavement. Although the town and village levels orally asked the construction party to repair the damaged pavement, it has not been implemented yet. The situation is basically clear, the crux of the problem is found, and the next step is to urge the implementation of rectification. The village's response to this matter was quite timely, and special personnel were arranged to clean up the weeds on the open space on the same day. The leader of the villagers' group publicized door-to-door and mobilized all villagers to consciously assume the responsibility of daily management and protection of the surrounding environment of the villagers' group. The town cultural station, highway office and other functional departments also followed up in time to track the progress of repairing damaged roads and installing fitness equipment How to communicate with the parties when the problem is solved? I logged in to the background of "supervision YiDianTong" and got in touch with the reporter. During the conversation, I learned that the reporter was not at home all the year round, and the problems he reflected were told by his relatives at home. The party complained anonymously, and it is estimated that he did not want to disclose his identity. So we informed the Party of the actual situation and the current situation of the villagers' group one by one through wechat, and also took photos of the scene and sent them to him. On June 24, the parties gave us a "very satisfactory" evaluation on the platform. So far, these two complaints are over from the conventional disposal procedures, but several comrades of our town Commission for Discipline Inspection decided to expand the scale on the basis of the early complaint handling meeting and hold a resumption meeting for the disposal of complaints. "Today, this villagers' group has such demands. Tomorrow, don't you rule out other villagers' groups?" At the review meeting, I made a brief description of the handling of these two complaints, and carefully analyzed the problems exposed. First, "take what you say as it is, and do as it is done". Whether the fitness equipment is installed or not depends on a telephone inquiry. If you don't go to the scene to check, the cultural station and the village committee are responsible; Second, there are shortcomings in the "second half" article of village environmental remediation. After the superior acceptance, we did not put forward requirements for later maintenance in combination with rural reality, resulting in the situation that "the villagers' group is unwilling to maintain, and the village does not want to maintain", which goes against the original intention of environmental remediation; Third, the supervision of daily work was not in place. Heavy machinery could not have been driven on rural cement roads for a long time, and the damage was not repaired in time. "Environmental remediation is directly related to the comfort and well-being of the masses. Please check the similar situation comprehensively in all villages and communities, and do not make temporary articles in order to pass the inspection and acceptance. We should make the masses feel the benefits of environmental remediation, and let everyone be willing to consciously maintain a good environment from the heart." The Secretary of the town Party committee made a final decision at the resumption meeting. After the meeting, the whole town immediately launched the "construction, management and protection" of the human settlements in the town, and promoted the village cleaning action in the whole town. Since Huaining County promoted the "one point supervision" service platform for small and micro power in April this year, more than 2000 pieces of information have been entered in the town, with more than 230000 visits, and the attention and participation of the masses in the work of towns and villages have significantly increased. (outlook new era)