According to the Ministry of transport, at about 14:38 on March 21, China Eastern Airlines flight mu5735 lost contact and crashed over Wuzhou City, Guangxi, while performing the mission from Kunming, Yunnan to Guangzhou, Guangdong. It is reported that the model of the crashed aircraft is B737-800, which was delivered to China Eastern Airlines Yunnan branch on June 22, 2015, with an age of 6.8 years. China Eastern Airlines will no longer control all flights that have landed on the ground. After the accident, China Eastern Airlines launched the emergency mechanism and opened the special emergency assistance line 4008495530 for family members, and established nine special working groups for aircraft disposal, accident investigation, family assistance, logistics support, legal support, public relations, security, financial insurance and passenger and cargo disposal, which flew to the place of the accident at the first time. Guangzhou Baiyun International Airport has set up a special person at the exit to guide the pick-up personnel of flight mu5735 to the temporary reception area to wait for news. Insurance companies have also launched an emergency mechanism for major accident claims. Several insurance companies jointly insured the crashed aircraft of China Eastern Airlines It is understood that after preliminary investigation, China Eastern Airlines mu5735 is underwritten by the chief of PICC, Ping An Property Insurance Guangdong branch jointly insures the aircraft fuselage all risks and liability insurance, and China Pacific Property Insurance documentary underwrites the aviation insurance of CAAC United Insurance fleet. As of 18:30 p.m. on the 21st, China Ping An had received four customer reports. Among them, Ping an endowment insurance has received two customer reports, and Ping An Property Insurance and Ping An health insurance have received one report respectively. At present, the specific information is being verified. At the same time, many insurance companies have launched an emergency mechanism for claims settlement, mainly including the opening of a 24-hour customer reporting hotline to receive customer reports and inquiries around the clock; Take the initiative to check the customers in danger; Open a green claim settlement channel; Provide claims settlement services without insurance policies; Simplify claim settlement procedures, etc. As of press time, a number of insurance companies have adopted emergency plans for the China Eastern Airlines crash. Specifically, it includes China life, Taikang Insurance, Xinhua insurance, Taiping Life, sunshine insurance, BOCOM life, ICBC AXA Life and AIA life. The ticket itself includes liability insurance According to relevant insurance experts, according to the regulations, all aircraft need to be insured with liability insurance, including: first, fuselage insurance, that is, accidental loss or damage to the aircraft and its accessories during flight or taxiing and on the ground; Second, third party liability insurance, that is, personal injury or property loss of a third party caused by falling people or objects from the aircraft; The third is the passenger's legal liability insurance, that is, the passenger's personal injury or death or the loss of luggage and objects carried and registered due to an accident when taking or getting on and off the plane. Among them, passenger liability insurance is included when passengers buy tickets. This insurance is compulsory and is mainly used to protect passengers' personal safety and property losses. According to Article 129 of the civil aviation law, the maximum compensation limit for each passenger is 16600 units of calculation. The civil aviation law also stipulates that passengers can agree on a higher amount of compensation in writing. It is worth noting that passenger liability insurance and aviation accident insurance are two different types of insurance. Passenger liability insurance is compulsory purchased by national statutory airlines in order to provide more adequate insurance protection for air passengers. In case of accidental injury, the relatives and families of the deceased can get an additional insurance compensation, and the physically disabled can also get an additional disability insurance benefit. The aviation accident insurance is a kind of commercial insurance, which is purchased by passengers themselves. Attached are the claim settlement and reporting methods of various insurance companies: PICC: opening 7 × 24 hours 95518 special line, counter, Chinese PICC WeChat official account, thumb claim small program, etc. China Life Insurance: provide customers with life insurance app or wechat self-service, multi-channel and 24-hour report acceptance services such as e-store, counter report, 95519 and local claim settlement telephone report services. China Ping An: opening 7 × 24-hour claim settlement service hotline 95511, or complete online Claim Reporting and application through Ping An golden housekeeper. China Pacific Insurance: national unified customer service hotline 95500, "Pacific Insurance" app, official website, wechat service number of "Pacific Property Insurance" and "Pacific Life Insurance" 7 × Receive 24-hour report consultation. Sunshine Insurance: open 7 × The 24-hour claim settlement service hotline 95510 and wechat applet accept customers' claim reports and inquiries 24 hours a day. ICBC AXA Life Insurance: through the national unified customer service hotline 95359 and wechat service number, "full E-insurance" app, it provides 24-hour comprehensive manual or self-service acceptance of customer reports. AIA life: open 24-hour customer reporting hotlines: 8008203588 and 4008203588, and accept customer reporting and consultation 24 hours a day. (outlook new era)