Zhejiang province promotes the digital reform in the field of Veterans Affairs to improve the quality and efficiency of service support "Veteran's yard" is a yard of the river and the earth ■ Yinzhong haoche Xinxin "Welcome, the most lovely person!" Not long ago, he learned that the "code Tour" project was launched in the "Shuangxi" scenic spot in Hangzhou, Zhejiang Province. Zhu Guangdi, a retired soldier, came with great interest. After the "veteran code" was swept by the gate in the scenic spot, the voice broadcast of the system warmed his heart. "Not only convenient, but also very proud!" Zhu Guangdi told the author that in Hangzhou, veterans applying for "veteran code" have "one code" throughout the city, and "one code" enjoys services. Mao Wenyi, a veteran of Ningbo, is taking Metro Line 1, 150 kilometers southeast of Hangzhou. After security check, mobile phone code, station entry... It was found that Mao Wenyi's car code was different from them. There was an additional line on it: Yongshang veterans' exclusive car code. This is the exclusive driving code for Ningbo's registered residence veterans and the "three genera" free bus and subway. "Veterans who have completed information collection can obtain the car code by searching the 'Yongshang veterans' applet through the mobile phone' Zhejiang Office - Zhejiang veterans'." Mao Wenyi said that with this code, you can not only take the bus for free, but also enjoy the "three excellent" services such as high-quality goods, preferential treatment and preferential prices provided by chongjun alliance. It is reported that nearly 200000 veterans in the city have applied for the "veteran code". The staff of the Provincial Department of Veterans Affairs told the author that the province has uniformly built a "veterans code" operation system of global mutual recognition, and the multi-form and cross-level "code" preferential treatment, "code" service and "code" support have been continuously upgraded. This is also one of the innovative measures of the province to promote the digital reform in the field of Veterans' affairs and let veterans enjoy wisdom, convenience and preferential treatment. In March this year, the province held a meeting on the reform and deployment of Veterans' digital work, defined the key projects of the province's digital reform, and guided the veterans affairs departments of 17 cities and counties to follow the idea of "pilot first, global promotion, local innovation and provincial sharing", based on the Veterans' basic data warehouse, veterans' code and the Veterans' life cycle management support platform, Build a new model of Veterans' management and support based on multi cross scenario application. In order to complete the pilot work and accurately connect the digital reform with the needs of veterans, 17 pilot units in the province have successively organized more than 590 demand seminars, visited more than 23000 veterans and distributed more than 65000 questionnaires. "When applying for preferential treatment, there are many policy documents, and it is unclear what treatment can be enjoyed", "some materials are scattered in the armed forces, archives and other departments, and some are in the original army, so it is very inconvenient to provide materials"... This is a problem reflected by some veterans of Jinhua Veterans Affairs Bureau when investigating the needs of digital reform. "Problems such as asymmetric information and demand, low awareness of policies and difficulty in providing self certification materials have exposed weaknesses such as the failure to keep up with the service concept, the imperfection of basic information, the failure to open up data barriers and the mismatch of grass-roots forces." Fan Xiaodong, director of the Bureau, said that to solve problems through digital reform, small data must be allowed to do big things. It is reported that the province has completed the comparison between the basic data warehouse and multi system data, laying a solid foundation for the digitization of management and guarantee, the intellectualization of business handling and the accuracy of service supply. "Hello, through data verification, you meet the recognition conditions of 'living allowance for retired soldiers with rural nationality over the age of 60'. Our bureau has handled it for you and will enjoy it the next month." Wang Jinhong, a retired soldier who lives in Yiwu City, put on his reading glasses and looked at the subsidy confirmation message received by his mobile phone. He was very moved: "I turned 60 in October this year, and the subsidy was entered into the social security card account in November. I didn't run a trip and didn't pay a copy of the materials. It's really convenient." Wang Wenyou, a retired soldier in Huangyan District, Taizhou City, is also interested in doing things without running errands. "My house is dilapidated and the roof leaks when there is a lot of rain. I applied online and soon a staff came to solve it without running errands." Wang Wenyou can't hide his joy. Veterans affairs departments at all levels have come up with practical measures on how to answer the question of "promoting digital reform in the field of Veterans Affairs", so that the "warm current" of the river entering the winter moon surges. The staff of Wenzhou Veterans Affairs Bureau used the "veterans visit" application to accurately organize online contacts and offline visits to solve problems for veterans; Dongyang Municipal Bureau of Veterans Affairs has built a "precision intelligent supply" employment service model, connected 13 administrative organs, institutions, state-owned enterprises and 485 private enterprises, and established a "precision post information database"; Relying on the "one code link" platform, Changxing County Bureau of Veterans Affairs promotes cross departmental business collaboration and data sharing and establishes a digital archive of veterans around preferential treatment and pension, supporting the army and giving preferential treatment to family members, resettlement and employment, rights and interests maintenance, etc; Pinghu Veterans Affairs Bureau relies on the "veterans e-home" service platform to establish an intelligent digital cockpit, realize the "one-to-one" accurate data interconnection, sharing and analysis of veterans, and timely grasp their dynamics and difficulties. "At present, 17 pilot units in the province have formed an overall digital reform framework of 'support system + scenario application + coordination mechanism'." According to the staff of the Provincial Department of Veterans Affairs, more than 80% of the matters will be handled online on the provincial veterans management and support information platform. The working mode has changed from "application office" to "active office", from "multiple runs" to "no running", and from "offline office" to "palm office", so as to make the veterans have more and more sense of gain, honor and happiness. (outlook new era)