Only by putting in 'hard work' can we have a clear idea and 'work' in our hands. With unwavering focus and the determination to "take root" and the resilience to "travel every day", I strive for excellence and never be satisfied with our daily work. Unexpectedly, I gained attention from netizens for a video recording "seamless switching between Chinese and English, amazing ticket sales speed", and became a "scenery of Xi'an North Station" in the eyes of netizens. The ticket window of the station I serve is a "window" that connects passengers with the railway and presents the great development of China's railway. As the railway network becomes denser, we also need to be familiar with more and more routes. Having a 'picture' in mind is necessary to provide the 'optimal solution' based on the needs of passengers. For example, when traveling from Xi'an to Beijing, if travelers seek convenience and speed, I would first recommend transferring from the Xulan Expressway to the Jingguang Expressway, which can reach the destination in 4 and a half hours; If tourists want to enjoy the scenery along the way, I would recommend switching from the Daxi Expressway to the Shitai Expressway and finally entering the Jingguang Expressway. Although it is slower, it has richer levels and more diverse experiences. Some people wonder, China's railways have entered the era of electronic tickets, do they still need ticket sellers? Although the flow of people in front of the window is no longer "rush", some elderly people, passengers who are not familiar with Internet operations, and passengers who need complex transfer plans will still ask us for help. Our existence is a microcosm of the development of railways that balances efficiency and fairness. Moreover, today's travelers are no longer satisfied with the outcome of "having tickets" or "not having tickets" when traveling, but require a travel plan that goes from "having" to "excellent". In the face of this expectation, we can only put in 'hard work' to have a clear understanding and 'work' in hand. Nowadays, I can sell over a thousand tickets per day, and during peak hours, each transaction can be completed in just over ten seconds on average. Focusing without distractions, with the determination to "take root" and the resilience to "walk every day", striving for excellence, never satisfied. Isn't this also the password for China Railway to continuously create miracles? The ticket window at the station is still a window for people's livelihood that covers every detail. The railway has the lightning fast speed of China, but it also needs the touching warmth of China. I sorted out the high-frequency issues of passengers and made a reminder card to stick at the ticket window. In order to promote service standardization, we have also summarized the "Three Hearts" service method: "patiently" listen to everyone's demands, no matter how complex the problem is, listen carefully; Carefully check the information on each ticket to ensure there are no errors; Warm hearted "responds to passengers' questions and provides effective communication services. During this year's Spring Festival travel rush, due to selling over 30000 tickets, my colleagues called me the "Spring Festival sales champion", while netizens praised me as a "fingertip dancer" and a "multilingual service expert". No matter which position you are in, daring to strive and being good at innovation, you can shine and achieve excellence. Xi'an is a historic and cultural city, and the ticket windows at train stations are also cultural windows showcasing the city's charm, reflecting the profound heritage of ancient civilization in every inch. A tourist once said, 'Once you enter Chang'an, you can read a thousand years in a day.' Therefore, I have also started to think about how to better promote the city and culture. From the Big Wild Goose Pagoda to the Tang Dynasty Sleepless City, from the Terra Cotta Warriors to the Huaqing Palace, we study the history of each landmark, so that visitors can see farther and more exciting places through a window. Nowadays, China's high-speed rail is becoming increasingly well-known internationally, especially after the comprehensive relaxation and optimization of the visa free transit policy, the number of foreign passengers at Xi'an North Station is increasing. To welcome wave after wave of "international traffic", there must also be a "service increment" that can be caught, and accurate translation of culture is crucial. For example, the translation of "Terra Cotta Warriors" into "Terracotta Warriors" makes foreigners feel the charm of the terracotta warriors; Transform "Roujiamo" into "Chinese hamburger" and win a smile from more friends. A foreign professor wrote on social media, 'Buying a car ticket here is like experiencing a mini cultural diplomacy.' Through every little effort, we pour our true feelings and improve our skills day after day. Each of us is a 'Chinese business card' and can become a 'unique scenery'. (New Society)