Do not let grassroots personnel fall into a 'systemic vicious circle'
2024-12-13
Many grassroots workers have submitted articles to Half Moon Talk, reflecting that the use of digital systems not only fails to truly solve the old problem of paper-based office work, but also brings about a new problem of "system cycle". Business digitization, I believe everyone is familiar with it. Open the office system, and the to-do list will appear on the screen one by one, achieving hierarchical flow through data transmission. It can be said that business digitalization is an inevitable trend in the Internet era and a powerful means of facilitating people. However, when it comes to digital systems, grassroots workers have mixed feelings. Some people praise it for making work more flexible and efficient; Some people appreciate its exceptional ability in data statistics, recording, and tracking. However, at the same time, digital systems also bear many shortcomings - even though there are internal docking platforms, business communication still requires the assistance of WeChat, and communication systems have become mere decorations; Even though it claims to be "paperless", material submission still requires dual backup of electronic and paper versions, which not only consumes paper but also manpower; At the same time, various system programs are constantly emerging, and registering accounts and setting passwords have become commonplace. Uploading a single document multiple times is tedious. The layered "system cycle" has become a "fingertip burden" for grassroots workers, leaving many physically and mentally exhausted. How to break free from constraints and unleash more vitality? Strengthening awareness is key. The system dilemma may seem like a technical issue, but its essence is a conceptual problem. It must be recognized that the promotion of business digitization is essentially aimed at improving work efficiency and making grassroots more convenient. Unfortunately, in reality, there are many cases where information technology is used as a performance and accountability tool. Moreover, in order to make the data look good, excessive system development has actually complicated the workflow. Based on this, various regions and departments need to further clarify their ideological understanding, face up to practical pain points, enhance information literacy, and steer the direction. Investigation and research should be done well. In Internet companies, "user thinking" is a high-frequency word, which aims to emphasize that product development is based on user needs. Whether it's' system not working 'or' process bugs', the key to the problem is the disconnect between system development and grassroots work. On this basis, it is necessary to incorporate grassroots feedback throughout the entire lifecycle of system development, use, maintenance, and updates. Only a system that is close to grassroots work, focuses on grassroots needs, and accurately grasps business logic can truly become a capable assistant for grassroots work. Data integration is essential. "The same data, the same information, different departments repeatedly" "The new and old systems can not be interconnected, and the new can not give up the old"... Behind many roast is the information barrier caused by the "independent" between systems. Breaking through information barriers requires not only "stringing beads into a chain" to "bridge" between systems, enabling data to be uploaded to the cloud and chain for data sharing, but also "merging similar items", integrating platform resources, promoting one-stop platform construction, and allowing grassroots workers to fully enjoy the dividends brought by digital transformation. (New Society)
Edit:Luo yu Responsible editor:Jia jia
Source:Guangzhou Daily
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