The 910th Hospital of the Joint Logistics Support Force uses technological means to improve the quality and efficiency of grassroots services
2024-11-08
Electric bicycle charging stations are in short supply. Can some more be added? "Recently, the support department of the 910th Hospital of the Joint Logistics Support Force took immediate action after receiving feedback from the families of officers and soldiers. The construction and completion of the electric bicycle dedicated parking shed only took two weeks. It is understood that such service projects involving construction often take one or two months to complete. Why is the efficiency so high this time? Because of the workflow management system According to Peng Hui, an assistant in the Security Department of the hospital, prior to this, after filling out the requirements at the grassroots level, the agency needed to conduct market inquiries and then proceed with approval at each level. Projects involving large amounts of money require review and signature from multiple departments, and have been reviewed and confirmed by the standing committee or office meeting. Any blockage in the entire approval process can easily lead to the temporary suspension of grassroots needs. Now, relying on the workflow management system, work progress is displayed in real-time online, like countless pairs of eyes staring at it, greatly improving the efficiency of the organization, "Yuan Penghui told reporters. Why build a workflow management system? The story started a few months ago. At that time, a group of people from the Party Committee of the hospital conducted in-depth research at the grassroots level. Some comrades reported that it was difficult to find personnel to handle affairs in the office, and it was difficult to sign documents. Some officials lacked a sense of responsibility and were afraid of making mistakes. Sometimes, they even put things they were not sure about aside, making small things difficult. In response, the leaders of the hospital have a clear attitude: "We cannot discount our services to the grassroots, let alone delay them for a long time." To this end, they independently developed a workflow management system, used technological means to improve service quality and efficiency, and broke through the bottlenecks and difficulties of doing practical things for the grassroots. The system sets up relevant columns such as life security, medical services, equipment consumables, and drug demand. After the person in charge of the work fills out the application according to the requirements on the local area network, the work project will automatically enter the approval process, and each link has a clear approval completion time limit. If the person in charge of the approval fails to click to view in a timely manner, the system will send a message reminder to their mobile phone. Opening the workflow management system, it can be seen that the progress of various tasks in the hospital is presented in the form of charts, with gray, green, and red markings indicating "work started," "work completed," and "work timeout. The person responsible for the work with three red markings will be ordered to conduct an inspection at the handover meeting of the organization. Before a task is completed, relevant personnel can check the progress through the system at any time, and the specific steps taken, who the problem lies with, which links are still missing in the approval process, and other issues that officers and soldiers are concerned about are clear at a glance. From the past when only one clerk followed up, to now when many participants are asking for help, the supervision and supervision have been strengthened, forcing the authorities to improve work efficiency The leaders of the hospital told reporters that since the management system was put into use, there has been a significant increase in satisfaction with government services at the grassroots level, and the implementation of various tasks has been effectively and orderly promoted. (New Society)
Edit:He ChengXi Responsible editor:Tang WanQi
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