Recently, in Huaihua, Hunan, hairstylist Li Xiaohua became popular on the internet due to her superb hairdressing skills, and was referred to by netizens as the "hairdresser who understands the language". Neighbors said that after Xiaohua became popular, she also sparked business in the surrounding area. (Xiaoxiang Morning Post) No matter what hairstyle needs customers have, Li Xiaohua can accurately understand and perfectly present them, and many netizens praise "cutting one is handsome". Many hairdressers secretly learn skills in Li Xiaohua's live broadcast room, hoping to win customers' favor through hairdressing techniques. However, in my opinion, the reason why Li Xiaohua became popular is not mainly due to her technical skills and ability to understand the language. The key is to make customers walk out of the barber shop with a smile. When we go for a haircut, what we hate the most is the barber recommending services and products for you to get a card or shop. For example, when encountering customers who have not applied for a card, from the receptionist to the hairdresser, they will do their best to persuade you to apply for a card; When encountering customers with dandruff, some hairdressers spare no effort in recommending dandruff removing shampoo; When encountering customers with hair loss, hairdressers will praise certain brands' hair replacement products; When encountering customers with poor hair quality, they will vigorously promote hair conditioners... If customers do not listen to advice, they will throw their face away and do their utmost to ridicule. However, many customers who apply for cards or shop at hair salons feel cheated afterwards, which has led to many disputes. There has been a helpless meme on the internet - no one can walk out of a barber shop with a smile. Tony has been suffering for a long time, is it all because the barber's skills are not good? Of course not. The barber shops that are roast by customers may not be because of their poor technology or their inability to understand customers' words, but because they try their best to promote products and recommend services. Chinese supermarkets all want to learn from Pangdonglai. The experience model of Pangdonglai is easy to learn, but the essence of Pangdonglai's management lies in "always satisfying customers". This is destined that supermarkets that prioritize profits over customers will never become the second 'fat East'. Li Xiaohua's online popularity is bound to fade, but her hair salon business will surely continue to thrive forever. This is because Li Xiaohua is not only skilled in technology and able to understand customers' needs, but also has not prioritized making money over customer satisfaction. Customers who do not apply for cards, do not shop, and do not extend their services, and hairdressers are full of anger, how can they have the heart to serve customers well? Where else can customers walk out of a barber shop with a smile? Sincere hospitality and less calculation are the real reasons for the popularity of Li Xiaohua's hair salon. I hope that those who "steal skills" in Li Xiaohua's live broadcast room and all the hairdressers in the country can learn this essence. (New Society)