I watched the anchor weigh the fruit with my own eyes, but after receiving the goods, I found that the weight was much less than what he promised. This is the recent experience of Ms. Jiao, a resident of Tongzhou, Beijing, buying durian in a live broadcast room at a fruit store in the same city. The anchor promised a 50% fruit yield, so I placed an order for a 4.4 pound durian. After the anchor removed the shell and weighed it, the flesh weighed 2.2 pounds Ms. Jiao said that she received the goods in about an hour, but after opening the packaging, she felt something was wrong - why is the fruit pulp over 2 pounds so light? She weighed the durian flesh in a box and found that the weight was just over 2 pounds, which was quite different from the weight in the live broadcast room. Ms. Jiao immediately contacted customer service, who responded that "it's possible that your description is inaccurate" and "moisture evaporated during transportation", denying any shortage of weight. Ms. Jiao contacted the platform customer service again, hoping to apply for a refund or make up for the price difference, but the platform refused her application on the grounds that fresh products cannot provide after-sales service. I thought video marketing could prevent merchants from using tricks, but I was still tricked Ms. Jiao can only reluctantly admit defeat. It is not uncommon for online shopping merchants to "make a fuss" about weight reduction, with fresh fruits, snacks, and other items being the hardest hit areas. Some merchants blatantly lack weight or switch concepts, including packaging weight in the "net content", resulting in consumers discovering that the actual weight of the product does not match the label after receiving it. The interviewed experts stated that the products sold by merchants are short of weight, violating the principle of good faith, or constituting false advertising or even fraud, and should bear corresponding legal responsibilities. Consumers have the right to demand compensation of three times the payment or 500 yuan from the merchants. However, in practice, due to difficulties in obtaining evidence and other reasons, consumer rights protection often remains at the stage of refunding price differences, postage, and payment, making it difficult to effectively crack down on illegal merchants. In this regard, the platform should strengthen its review and supervision, open up channels for consumer complaints, handle complaint content correctly, and impose severe penalties on merchants who have issues with weight shortage. When there is a shortage of weight, fresh nuts become a major disaster area. "When placing an order, the product details page stated that it was packaged in one pound large barrels, with two barrels at the top and six barrels at the top. However, after receiving the goods, I felt that the weight was not correct. After removing the plastic barrel and desiccant, the weight of the chicken jerky was less than 400 grams." In July of this year, Mr. Li, who was studying in Xiaogan, Hubei, ordered two barrels of chicken jerky on an online shopping platform, but found that the weight of the goods did not match the promise. Mr. Li contacted the customer service of the store, and the customer service sent a product information picture showing "Dried chicken strips, net content 200g/can, weight 250g/can". Isn't this just playing a 'word game'? When I bought it, I said it was packaged in one pound, but the result was that it was packaged in one pound. What made Mr. Li even more angry was that the product information provided by the merchant was not visible on the product details page. 'Do consumers have to find out the problem after placing an order and go to customer service to know the specific information of' net content 'and' net weight '?' Angry Mr. Li applied for a refund from the merchant without returning the product, but the merchant refused and then applied for platform intervention. After a few days, the platform determined that the merchant did not have any violations and closed Mr. Li's refund application. Mr. Li said that his energy is limited and he does not want to further defend his rights for this matter. He could only helplessly write a negative review, which was flooded in the comment section after being posted. Multiple consumers have reported to reporters that they have also encountered situations where merchants are short of weight when shopping online. Not long ago, Mr. Zhang, a resident of Beijing, bought cherries on an online grocery shopping platform. Mr. Zhang placed an order based on the description on the details page, stating that the 4J fruit has a diameter of 32mm or more and a net weight of 3 pounds. After receiving the goods, he found that the fruit size was uneven, with many visible to the naked eye not exceeding 32mm, and there were also many bad fruits. He weighed it himself and found that the fruit and box weighed only over 2 pounds, "adding ice packs only exceeded 3 pounds". He sent the weighing chart to the customer service, but the customer service said, 'The moisture content of fresh food will decrease during transportation, and losses are inevitable, so compensation will not be provided.'. After Mr. Zhang's repeated insistence, the customer service finally agreed to give him a 5 yuan unconditional red envelope compensation. A total of 250 grams of chrysanthemums, with 122 grams of desiccant in the packaging bag Two months ago, Ms. Ye, a medical student in her sophomore year in Shanghai, bought a 250g pack of Gongju on an e-commerce platform for an experiment. Because precise data is required for the experiment, she weighed 72 grams of chrysanthemums for the first time, and found that the remaining amount was only 36 grams for the second time, which adds up to only 108 grams. She took out the desiccant from the packaging bag and weighed it, only to find that the desiccant weighed 122 grams. The desiccant is heavier than the actual product, and the key is that adding desiccant is not enough for 250 grams Due to the presence of weighing images, Ms. Ye successfully refunded the payment, but she still couldn't help but feel angry. "If it weren't for my weighing conditions during the experiment, I would have been fooled by the merchant." Many consumers have encountered "desiccant killers". In March of this year, a review user posted a video claiming that out of 100 nuts, dried goods, and snacks purchased online, 70 items were found to be missing weight by two (excluding items weighing less than 5 grams), and 43 items were found to be missing weight by more than 10%. The specific weighing display shows that in a 500 gram package of melon seeds, the weight of desiccant is 127 grams; A 500g portion of dried longan, with a desiccant and packaging bag weighing 136g; A 250 gram dried shiitake mushroom, with packaging and desiccant weighing 121 grams, has an actual weight of only 129 grams, which is almost half of the standard weight; A standard weight of 50 grams for dried bamboo pine is actually only 14 grams in net weight. The store information of these products shows that the sales of multiple products have reached over 100000. The uploader said that the cumulative cost of purchasing these products is 2186 yuan. Based on the unit price of each product, a total of 264.91 yuan has been stolen by desiccants and packaging bags. These are randomly selected products with high sales volume. If we calculate based on the total sales volume, how much money has been deducted from consumers? "Said Ren Chao, a professor at the School of Economics and Law of East China University of Political Science and Law. Online shopping products are short of weight, and merchants violate the principle of honest operation. If the goods or services provided by the operator do not meet the quality conditions indicated in the product description, physical samples, or do not comply with the product standards indicated on the product or its packaging, the operator shall bear civil liability. On the one hand, the operator shall actively be responsible for repair, replacement, and return; On the other hand, consumers should be compensated for their losses. Merchants may also engage in false advertising, and in severe cases, constitute fraud against consumers. In the context of online shopping where there is a shortage of goods, merchants who describe the weight and quantity of goods on the product description page and order details page are engaging in fraudulent behavior by selling goods through false product descriptions, product standards, physical samples, and other means Ren Chao said that according to the Consumer Rights Protection Law, if a business operator engages in fraudulent behavior when providing goods or services, it should increase the compensation for the losses suffered by the consumer according to their request. The amount of increased compensation should be three times the price of the goods purchased by the consumer or the cost of receiving the services; If the increase in compensation amount is less than 500 yuan, it shall be 500 yuan. Most rights protection platforms only offer refunds for price differences and cannot sit idly by. Recently, the China Consumers Association released an analysis of the complaints received by the National Consumers Association in the first half of 2024. From the feedback from consumers, it can be seen that there are occasional shortages in online shopping. The main issues reported by consumers are: firstly, insufficient weight of the product. Some merchants intentionally blur the net weight and gross weight when labeling the weight of their products, or include packaging, accessories, and fillers in the total quantity, resulting in consumers receiving goods whose actual weight is much lower than the advertised weight. The second issue is that the quantity of packaged goods does not match the actual quantity. There is a significant gap between the actual quantity of quantitatively packaged goods sold online by some merchants and the quantity indicated on the packaging label and the allowed shortage amount by regulations. Thirdly, the size of televisions purchased online has shrunk. Some operators who specialize in selling counterfeit and small brand televisions through online channels have the problem of falsely labeling screen sizes. When consumers discover this, the merchants not only do not bear the responsibility for false advertising, but also have to bear the shipping cost when returning the product. Among them, Ms. Weng, a consumer, complained about a food delivery platform through the Consumer Association's 315 platform, reporting that she purchased a box of salted duck from a certain store on the platform. The product page described the weight as 701 grams. After receiving the salted duck, the consumer weighed it without opening it and found that it was only 358 grams in total, including the packaging box, packaging seal leak proof film, and food. The consumer communicated with the store through the food delivery platform, and the seller claimed that the duck had been reprocessed and dried, and did not admit to missing any weight. Subsequently, they also changed the product details page description from 701 grams to 501 grams when placing the order. When consumers purchase multiple items, they often encounter situations where they are short of weight. For example, some paper draws are labeled as 80 draws, but when they buy a quantity, they actually only have 60 draws; Some toothpicks are labeled with 200, but in reality there are only 122. A consumer said, "I bought garbage bags three times from different stores on a certain platform, but the quantity was always wrong. The biggest error was when I bought 100 garbage bags, but after counting, there were only 50." An online store owner said that many merchants save costs and increase profits by cutting corners. The common way is to sell multiple items such as garbage bags, toilet paper, and laptops directly missing weight, betting that the vast majority of consumers will not count them one by one; Exchanging concepts, for example, some laptops have a 240 page promotional detail page but actually sell 120 sheets, while some cotton soft wipes claim to be usable 400 times but only have 30 puffs in reality; The third trick is to use packaging or auxiliary materials to weigh the seaweed. For example, if someone buys 50 grams of seaweed and adds a paper shell to the outer packaging, the weight can reach up to 30 grams. Ms. Yue from Jinan, Shandong spent 45 yuan online to buy 500 garbage bags, divided into 10 rolls of 50 each. After receiving the goods, Ms. Yue remembered that she had seen online before that some merchants intentionally gave fewer garbage bags, so she and her husband opened 4 rolls together and found that each roll was missing 2 to 5. Ms. Yue approached the merchant to argue, but the other party denied any shortage of weight, stating that it was "within the normal margin of error" and only agreed that "if you return it, we will refund you. If you are unwilling, you can take legal action". Afterwards, Ms. Yue filed a complaint with the platform. After the platform agreed to a refund without returning the goods, the merchant contacted Ms. Yue and aggressively said, "This is agreed by the platform. I am appealing to the platform to get the money back. If you don't want it back, please wait for me to take legal action. After Ms. Yue shared her experience online, many netizens expressed that they have also bought things from this store and encountered situations where they were short of weight. Some netizens have also noticed that the store is still operating normally, and there have been cases of missing weight and weight, but the platform has not imposed substantial penalties. No wonder the merchants are so arrogant. Lawyer Wu Di from Beijing Deheng Law Firm said that it is difficult for consumers to prove that the merchant has committed fraud and obtain "triple compensation" when they encounter the problem of missing weight when shopping online. Firstly, evidence collection is difficult. Consumers need to provide clear evidence to prove that the actual weight or size of the product does not match what the merchant has labeled, but collecting such evidence (such as photos or videos taken after weighing) can be difficult, especially after the product has been opened or used. Secondly, the cost of safeguarding rights is high. Consumers may need to spend a lot of time and energy in the process of safeguarding their rights, communicate multiple times with merchants or platforms, and even seek legal solutions, resulting in high costs of safeguarding their rights. Some merchants may shirk responsibility or directly modify the description on the product page, putting consumers in a passive position during the process of safeguarding their rights. Again, it has strong concealment. The problem of missing weight in many online shopping products has strong concealment, and consumers often find it difficult to immediately notice when receiving the goods. By the time the problem is discovered, it may have exceeded the time limit for returning or complaining. The interviewed experts pointed out that in multiple cases