How did some branches become a "good business" in the express delivery industry by openly soliciting "return business" and "fake purchases and real returns" that can earn freight insurance and increase business volume? Experts suggest that the shortcomings in verifying return behavior should be addressed, and the supervision and regulation of the logistics industry should be strengthened. Recently, the phenomenon of "wool party" falsely ordering and refunding to earn shipping insurance is not uncommon. Some express delivery outlets openly solicit "return business" and distribute task targets, and some couriers "pay back" to meet the targets. Experts suggest that the verification gap for return behavior should be addressed, and the supervision and regulation of the logistics industry should be strengthened. The tracking number for this returned item clearly states' 525th ', indicating a bulk return On August 19th, Mr. Fan, an e-commerce seller from Shenzhen, Guangdong, helplessly told reporters that this was already the third time he had encountered a buyer "taking out freight insurance wool" this year. Mr. Fan's concept of "harvesting freight insurance wool" refers to some buyers who choose to place bulk orders in stores with return freight insurance, directly choose to return the goods after receiving them, and then send the package back at a price lower than the compensation amount of the freight insurance, in order to earn the difference between the express shipping cost and the compensation amount of the freight insurance. In this chain, express delivery has become a crucial link. In order to reduce the cost of return shipping and earn more price differences, some "wool party" partners with express delivery. Seeing that it can make money and increase business volume, some express delivery outlets actively solicit "return business" and distribute "fake buy, real return" task indicators to couriers. Some interviewed couriers expressed that they were "paying to work" because of this, while others chose to resign. The "wool party" is targeting the loophole in freight insurance compensation. "A courier I am familiar with reminded me not to open freight insurance for the store, otherwise there may be a risk of being robbed of wool." Ms. Bai, an e-commerce seller in Guangdong, said that robbing freight insurance for wool has become a business. As long as you have shipping insurance, you can earn two yuan by returning the goods This is a promotional slogan posted by a local express delivery outlet. Ms. Bai told reporters that there are now many "wool party" cooperating with express delivery outlets to "fake buy, real refund" and earn the difference in freight insurance. Express delivery outlets provide shipping and receiving services, and the delivery address is filled in with the outlet address, without the need to go through the buyer. The outlet is convenient for returning goods and the price is also low. Small items are only over 1 yuan per order, and the price difference earned is shared by the buyer and the outlet. "Ms. Bai said that some peers have encountered batch returns, and the store is in a loss making state, angry but helpless. Online, there are also people openly soliciting "return business". On a certain social media platform, a blogger claiming to be an industry insider publicly posted, saying, "As long as you write the address of our express delivery outlet, we will give a rebate for each order of the e-commerce return cooperation." The blogger also provided specific "business tips", including how to choose suitable products for return, how to place an order, how to return, etc. After the buyer receives the compensation for the shipping insurance, they only need to pay the courier 5 yuan for the "proxy shipping and receiving service fee". Mr. Li, who used to be a courier, revealed to reporters the charging standards for the "return business": 3 yuan per item for orders below 50, 2.8 yuan for orders between 50 and 100, and 2.5 yuan for orders above 100. The compensation for freight insurance generally ranges from 8 yuan to 12 yuan, with a maximum price difference of 9.5 yuan per order. Pan Helin, a member of the Information and Communication Economy Expert Committee of the Ministry of Industry and Information Technology, stated that verifying the authenticity of freight loss amounts requires a lot of time and effort. Most freight insurance policies do not verify the true situation when compensating, and may even compensate for amounts far exceeding the actual freight cost, which gives the "wool party" an opportunity to take advantage of. Mr. Li told reporters that some of his "partners" have 6 online shopping accounts, and based on 10 orders per account per day, they can earn between 300 and 500 yuan per day. Some express delivery outlets distribute task indicators to couriers, as they not only earn freight insurance but also increase business volume. The leader asked us to buy and return on our own, and also asked us to mobilize our families together, saying it was to generate revenue for the company A courier working in Beijing revealed to reporters that some branches will give corresponding commissions to couriers, around 2 yuan per order. In interviews, many couriers expressed that they do not want to embezzle freight insurance or help the company embezzle wool. But if the prescribed targets are not met, they will be interviewed. Some express delivery company employees joked that they were "paying to work" because of this, and some chose to resign. On August 10th, courier Xiao He placed orders for napkins worth 9.9 to 12.9 yuan at three stores on a certain e-commerce platform. After the goods were delivered one after another within four days, they were returned and refunded by self sending. He first advanced the shipping cost of about 10 yuan per item, and after the merchant receives the goods, he will claim shipping insurance ranging from 8 yuan to 12 yuan. Sometimes he needs to pay 2 yuan to 3 yuan in reverse. The company requires that three orders must be completed every day, and if not done, leave, "Xiao He said. Some couriers have been forced to participate in 'fake buy, real refund' to earn shipping insurance, and have also become victims Li Xiaolong, the head of the Postal Management Department at Beijing University of Posts and Telecommunications, stated in an interview with the Workers' Daily that the behavior of express delivery outlets has increased ethical risks in the industry and disrupted the fair competition environment in the express delivery market. Governance needs to strengthen risk monitoring. "This phenomenon amplifies the effect of adverse selection, making it difficult for insurance companies and e-commerce platforms to distinguish between normal customers and illegal elements, further exacerbating the chaos of the e-commerce trading market order." Li Xiaolong said that this market distorting behavior may ultimately lead to the platform's freight insurance policy losing its due protection function, damaging the overall integrity of the industry and increasing social transaction costs. To avoid further losses, Mr. Fan has reported to the relevant department. A total of three express delivery outlets were reported, and they all voluntarily stated that they would compensate me for my losses. However, this behavior of the express delivery outlets has already damaged the interests of e-commerce sellers, and so many express delivery outlets cannot solve the problem solely by reporting, "Mr. Fan said. Li Xiaolong believes that the governance of fraudulent freight insurance should start with optimizing information transparency and improving mechanisms. E-commerce platforms should improve their monitoring and identification capabilities for abnormal orders or users, and establish information sharing platforms with insurance and courier companies. Insurance companies should update their claims review mechanisms in a timely manner, add authenticity verification links, and regulatory agencies need to formulate corresponding regulations to strengthen supervision of e-commerce platforms and logistics industries. All parties should seek new development paths between balancing traffic and fairness, and build a healthy market ecology Li Xiaolong said. In addition, Di Chaoping, director of the Modern Logistics Professional Committee of the Shanghai Lawyers Association, stated that obtaining improper benefits through false transactions, returns, and other means is a typical fraudulent behavior. If the amount involved reaches the standard stipulated by the Criminal Law, it is suspected of constituting the crime of fraud. Di Chaoping suggested that the supervision and management of the logistics and express delivery industry should be strengthened, and the behavior of branches increasing their own business volume by placing false orders and returning goods should be eliminated. Strict sanctions should be imposed on those who violate the law. At the same time, it is necessary to standardize the assessment of the business volume of couriers by express delivery outlets, in order to avoid making couriers scapegoats. (New Society)