Supporting consumers to protect their rights in accordance with the law, guiding operators to operate in accordance with the law

2024-04-10

Wood, rice, oil, and salt maintain the peace of all families, and clothing, food, housing, and transportation are related to the prosperity of all industries. Recently, the Implementation Regulations of the Consumer Rights Protection Law of the People's Republic of China were released and will be implemented from July 1st. On April 9th, at the State Council Policy Regular Briefing held by the State Council Information Office, Liu Jun, Deputy Director of the State Administration for Market Regulation, stated that "as the first supporting administrative regulation of the Consumer Rights Protection Law, the Regulations play a bridging and radiating role in promoting the development of China's consumer rights protection industry, and have important milestone significance in driving the improvement of consumer protection legislation in finance, e-commerce, live streaming, property management, maintenance, express delivery, ride hailing, and other fields." This year's "Government Work Report" proposes to "implement the 'reassuring consumption action' and strengthen consumer rights protection," which is included in the State Council's key work this year. The promulgation of the Regulations can be said to be timely, strengthening the legal protection for promoting the construction of a consumer environment on the new journey. Liu Jun introduced that there are five highlights of the revision of the Regulations that are worth paying attention to: people-oriented. We have comprehensively increased the protection of consumer rights such as security, information, independent choice, fair trade, tranquility, and personal information, which are not only rights protection but also action guidelines; Leading all parties. As a fundamental and comprehensive general law, all business activities in various fields must comply with its provisions; As a special law that focuses on protecting consumers, the rules and regulations of various industries must comply with its spirit; Keep up with the times. Special regulations have been made for new areas and issues such as prepaid consumption, live streaming sales, "one old and one small", "domineering clauses", "brushing orders and speculation", "big data killing", automatic renewal, and mandatory bundling; Move the checkpoint forward. Improve mechanisms such as pre settlement, administrative mediation, and diversified resolution of consumer disputes, to resolve more disputes at the source and eliminate them in their early stages; Social co governance. Strengthen social supervision and credit constraints, better leverage the role of consumers and consumer associations, while clearly opposing abuse of rights and malicious rights protection. "The promulgation of the 'Regulations' will better support consumers in safeguarding their rights in accordance with the law, guide operators to operate in accordance with the law, and promote the prosperity and development of the consumer market," said Liu Jun. Guo Qiwen, the head of the Legislative Council of the Ministry of Justice, introduced that in the past decade, China's economy and society have developed rapidly, especially with the emergence of new formats and models such as platform economy. Consumer rights protection work is facing some new situations and problems. In the traditional consumption field, issues such as false advertising, "overbearing clauses," difficulty in refunding prepayments, and "runaway payments" are more prominent. In terms of online consumption, operators often abuse technological means, platform rules, and their own advantages to infringe on consumer rights. The issues of false online marketing, counterfeit and inferior products in live streaming sales, as well as "price discrimination" and "big data killing" have attracted widespread attention. For these issues, it is necessary to formulate implementation regulations, refine, supplement and improve the relevant provisions of the Consumer Rights Protection Law, and further improve the legal system for consumer rights protection. What should be done to avoid consumer disputes caused by minor offenses and heavy penalties? This is the most concerning and practical issue for every consumer. If you dare to consume without any worries, you must

Edit:Jia jia    Responsible editor:Wang Chen

Source:http://www.legaldaily.com.cn

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