A certain regiment in the Xinjiang Military Region has set up an agency "guide" to serve the military wholeheartedly - more agencies to serve officers and soldiers, less errands. "Assistant Chen, I am planning to buy a house and want to apply for a housing provident fund loan. What procedures do I need to go through?" Recently, a corporal Zhao Xinbei from a certain regiment in the Xinjiang Military Region came to the hall of the regiment's office building and found the "guide" on duty and the assistant of the support office, Chen Leyi, to share his ideas. After learning about the background, Chen Leyi immediately assisted Zhao Xinbei in preparing relevant materials and took him to the corresponding stock office. After successfully completing the procedures, Zhao Xinbei felt warm and harmonious in his heart. Since the establishment of a 'guide', it has been much easier for grassroots officers and soldiers to handle affairs in government agencies, "Zhao Xinbei told me. Previously, handling business in government agencies had become a" headache "for some officers and soldiers. Once, Chen Bin, the commander of a certain battalion, went to the finance department for review with a prepared travel expense reimbursement form. At that time, the office building had just been renovated, and the positions of various business unit offices had changed. He finally found the office of the corresponding department, and the assistant assistants were all very busy. Chen Bin waited for most of the day but couldn't complete the audit. Considering that there were other tasks ahead, Chen Bin had to "come again next time". The process was unclear, and the coordination with the stock office was unclear... Finally, the "battle" began at a group handover meeting. Grassroots representatives reported that it was "difficult to handle affairs", but government officials felt that there was suffering. We really want to do practical things for grassroots officers and soldiers, but sometimes we can't get away from it, and even if our business is not in line, we can't 'exceed our authority', "said a government official helplessly at the meeting. The key to serving officers and soldiers is to shift from 'verbal' to 'operational', "said the leader of the regiment. After some discussion and research, the 'guide' of the organization emerged. Not long after, the grassroots officers and soldiers who went to the office to handle affairs were pleasantly surprised to find that in the hall of the office building, the eight big words "enthusiastic service, attentive solution" were particularly prominent on the walls. A "guide" seat has also been added in the hall, and the "guide" is taken turns by personnel from various business departments of the agency according to the corresponding duty order. At first, the "guide" was only responsible for leading the officers and soldiers who came to handle business to find the corresponding department. However, with continuous optimization and improvement, the functions of this position gradually increased: the "guide" needs to master the methods for handling urgent and difficult affairs of the officers and soldiers, and can solve them on-site without delay; When receiving officers and soldiers, if encountering problems that need to be solved by other business departments, coordinate the process in advance through telephone consultation and other means to prevent officers and soldiers from making a trip in vain. On this basis, the regiment also established a "first in charge responsibility system". If there is a need for multiple departments to collaborate in handling business, the "guide" helps the officers and soldiers find the corresponding department, and the first official to take over the handling of the business introduces the next steps to the officers and soldiers, ensuring that there is no "gap" in business management. It has become a consensus among grassroots officers and soldiers to find 'guides' when dealing with business in government agencies, "said the leader of the regiment." More service from government agencies, less errands from officers and soldiers. The service of government agencies should be more attentive and meticulous, and grassroots officers and soldiers will have more trust in the agencies. Recently, the regiment organized a questionnaire survey and found that the satisfaction of grassroots officers and soldiers with government services has significantly improved. (New News Agency)