As the military civilian personnel team gradually grows and the talent hierarchy structure continues to improve, more and more outstanding civilian personnel are taking on leadership positions or assuming corresponding management responsibilities, participating in decision-making and management of major issues. For them, focusing solely on improving their personal business skills is no longer sufficient to meet the job requirements, and comprehensive qualities, management abilities, and other aspects must be comprehensively strengthened. How to always aim at the work center of service winning without deviation, and establish a clear direction that can win battles? How to deploy and implement various tasks in accordance with regulations and systems, and improve the quality and efficiency of construction? How to effectively carry out regular and basic work? Civilian personnel who take on leadership positions or assume management responsibilities must understand and study these issues thoroughly, master and apply scientific leadership and work methods, update their thinking patterns, enhance their thinking levels, and effectively improve the contribution rate of management work to service training and preparation. Starting from this issue, we have successively launched relevant reports through the "One Win in Civilian Work" column, providing a platform for communication and reference for civilian personnel to carry out their work. Please pay attention and welcome the submission. Not long ago, Xue Yun, the head nurse and civilian staff member of the Tumor Hematology Department at the Air Force Hospital of the Western Theater Command, carried out a routine consumables reconciliation work in the department. Due to the complexity, some comrades were somewhat afraid of difficulties. When carrying out work, I am the first to invest and encourage everyone to brainstorm and provide suggestions for improving work efficiency and workflow. After the work was completed, two nursing team leaders, civil servants Xiao Xu and Xiao Yuan, came to my office with a summary of conflicting issues and suggestions. I will discuss and study each one of you. After serving as the head nurse, I had a deviation in my understanding of the need for strict requirements, leading by example, as well as equal communication and dedicated problem-solving. This led to a detour in my work. As a civilian, I have worked in the military hospital for 15 years. I have always been rigorous, meticulous and conscientious. I have participated in the Wenchuan earthquake relief, the fight against COVID-19 infection, and other tasks. I have been rated as "Four Haves" excellent civilian for many times. I have tested my professional ability and political literacy in daily work and major tasks. Later, the position of the former head nurse in the oncology and hematology department was adjusted, and after comprehensive consideration by the organization, it was decided to appoint me as the head nurse. From a nurse to a head nurse, although there is only a word difference, their responsibilities vary greatly. In addition to doing their job well, they also have to take on corresponding responsibilities such as education and management. I feel a heavy burden on my shoulders, and I am determined to play a good role and not disappoint the cultivation and trust of the organization. However, it is easier said than done. The management of the oncology and hematology department has always had high standards and strict requirements, and is the flag and benchmark of the hospital. In order to be competent as soon as possible, I consulted with some leaders and seniors, who told me that establishing credibility is the foundation for playing a leading role. How to establish credibility as soon as possible? I thought at the time that most of the department nurses were civil servants who got along well. If I still got along with them like before, I might not be able to "suppress" them and have difficulty speaking effectively. So I decided to take it seriously, adhere to principles, and dare to "be shameless", not only demanding strict implementation from everyone