Innovative, people-oriented, and very satisfied
2023-08-07
Difficulty in coordinating with executing judges, inaccurate communication of demands, inadequate work measures, and lack of feedback in handling affairs are still the most common pain points in the current execution work reported by the public. At present, the Wenzhou court has taken measures such as setting up an enforcement service zone, opening an enforcement duty phone, and implementing a system of rotating duty for enforcement officers, which has achieved certain results. However, the fragmented enforcement reception model is still like scratching the skin from the shoulder, failing to grasp the true essence. If these issues are not resolved, the people will never be satisfied with our execution work, "said Wang Jiongda, Deputy Director of the Executive Bureau of the Longwan District People's Court in Wenzhou City, Zhejiang Province. The Longwan District Court, relying on the execution reception module of the Smart Execution 2.0 system, is the first to upgrade the new mode of intensive execution reception. The visiting crowd couldn't help but exclaim, "There is innovation, valuing people's livelihoods, and great satisfaction!" Intensive services ensure that the execution reception can find people. "I understand the special nature of the work of the execution judge, but I haven't encountered anyone a few times before, and I don't know who else to find out about the situation. I am very anxious." Mr. Zhang, who once again came to the Longwan District Court to inquire about the progress of the execution case, sighed, Don't worry now, there will be a dedicated person to receive the execution of the case. If you have any questions, just ask them. This change is thanks to the intensive reception team established by the Longwan District Court, which has adjusted the original reception mode for the execution windows of the handling personnel to a "fixed+rotation" intensive reception mode. Three reception personnel are responsible for offline visits and reception, and two reception personnel are responsible for receiving calls from parties involved in new and old cases. Hello! This is the Executive Bureau of the Longwan District Court. May I ask if you have any objections? "" Okay, after investigation, our court has initiated a judicial auction process for the property of the person being executed in this case, and it is currently in the evaluation stage... "The phone calls from the execution service area window on the first floor kept coming and going, and the staff receiving the phone calls answered, recorded, and circulated in an orderly manner. According to statistics, each receptionist answers 40 to 50 calls per day. Except for individual cases that require handling by the handling personnel, all reception matters are received and replied to by the reception team in a unified manner, which improves reception efficiency and achieves typified handling of reception matters, allowing the parties involved to enjoy convenient services. Digital means assist in the execution of reception tasks, which have been done in the past. There is often no trace left on the registration, follow-up processing, and response status of the parties' calls and visits, and some records are only in paper form, which is inconvenient to circulate and easy to lose. To ensure the full process of reception and closed-loop management, the Longwan District Court accepts all reception tasks through the execution reception module of the Smart Execution 2.0 system, enters detailed reception information, and scans all paper materials submitted by the parties into electronic files. Wang Jiongda said, "The digitization and paperless implementation of reception can force the implementation of norms and effectively protect the people's right to know, participate, and supervise." Longwan District Court has established a classified circulation mechanism through the implementation of reception modules, with reception matters being mainly handled on the spot, supplemented by other handling personnel. Now that I come to Longwan District Court to coordinate and execute cases, the efficiency is much higher. Matters such as issuing a closing letter and signing for documents can be completed on the spot. If there is a situation where it cannot be completed on the spot and the executing judge is not present, then
Edit:Ying Ying Responsible editor:Shen Chen
Source:rmfyb.chinacourt.org
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