12345 Set up a dedicated seat to empower the protection of minors
2023-06-01
The newly revised "Regulations on the Protection of Minors in Beijing" (hereinafter referred to as the "Regulations") was recently passed by the third meeting of the Standing Committee of the 16th National People's Congress and will come into effect on June 1st. The Regulations, based on the actual situation of Beijing, focus on the key and difficult issues in the protection of minors from the perspective of the "six major protections" of family, school, society, network, government, and judiciary. Among the many highlights, the establishment of a 12345 hotline for the protection of minors is particularly eye-catching. In practice, for situations that are detrimental to the physical and mental health of minors or infringe on their legitimate rights and interests, such as cases of sexual assault and abuse of minors, there are pain points and difficulties in discovering and obtaining evidence in a timely manner. One important reason for this is that many minors' violations not only come from external sources, but may also originate from within the family. There is a problem of minors' guardians, other family members living together, and entrusted caregivers committing violations against minors, but the guardians conceal or not report them. There is an urgent need to upgrade the response strategy. To safeguard the legitimate rights and interests of minors, judicial organs and government departments should be fully responsible, but their strength is limited, and the eyes of the masses are everywhere. The Law on the Protection of Minors clearly stipulates: "Any organization or individual who discovers situations that are detrimental to the physical and mental health of minors or infringe on the legitimate rights and interests of minors has the right to dissuade, stop, or report or accuse relevant departments such as public security, civil affairs, education, health, and online information." How to make good use of social forces and how to play the role of the masses is a topic that needs to be deeply explored in the field of juvenile protection. In this regard, the Regulations have made innovative provisions, clarifying that "a hotline for the protection of minors should be established based on the 12345 citizen service hotline, in line with the Beijing immediate handling system, dedicated personnel should be set up to accept and transfer requests related to the legitimate rights and interests of minors, collect opinions and suggestions, and provide consultation and assistance on the protection of minors". It is obvious that the establishment of a 12345 hotline for the protection of minors has broadened the avenues for relief when minors are violated. From now on, as long as there is a reasonable suspicion that the physical and mental health and legitimate rights and interests of minors have been infringed upon, they can call 12345 to access the special desk at any time. The 12345 hotline will accurately classify and dispatch workers based on the actual situation, and conduct closed-loop processing as soon as possible. The establishment of a 12345 hotline for the protection of minors does not require a new approach, but rather directly utilizes Beijing's mature 12345 operating mechanism to "whistle" various departments and implement "handle complaints immediately". Promoting the continuous improvement of the level of protection for the rights and interests of minors not only enables efficient handling of public demands, but also saves resources, which can be said to be a win-win situation. It is worth mentioning that after the establishment of this special position, it is not limited to solving individual case problems, but also responsible for consulting, assisting, and collecting opinions and suggestions on comprehensive management of minors' protection, and building a child friendly city. Intensify the analysis of public demand data, sort out common issues, and form research and analysis reports for reference by relevant departments. Assisting the Party and government in scientific decision-making and precise implementation of policies, promoting proactive governance, and handling cases without complaint, such innovations are worth learning from and learning from in other cities. Got it
Edit:qihang Responsible editor:xinglan
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