I was originally charging with a mentality of picking up bargains, but I didn't expect the hair salon to be transferred without even doing a single care. Now the money in the card is unusable! "At the beginning of this year, some consumers in Zhenhai District, Ningbo City, Zhejiang Province reported to the prosecutor's office that a certain hair salon had changed hands less than a year after opening, and the money previously charged into the card cannot be used normally. Prepaid card complaints, In recent years, prepaid card consumption risks such as this have occurred from time to time. This hair salon has changed hands less than a year after its opening, and each time it takes over, it has imposed restrictions on the use of consumers' original rechargeable membership cards: either requiring a deadline for consumption, or requiring recharge before continuing consumption. When consumers complain fruitlessly, they have to admit bad luck, seriously affecting the creation of a safe and trustworthy consumption environment Prosecutor Lu Zhiying said. According to preliminary statistics by the prosecutor, the balance of the recharge membership card involved in this hair salon is nearly 110000 yuan. There are two main illegal situations in this store: firstly, issuing recharge membership cards to consumers at the beginning of opening, which is a "facelift" prepaid card, violating the restriction that prepaid cards must be issued after "six months from the date of approval and registration" and "the amount of a single prepaid card cannot exceed 5000 yuan"; Secondly, after the transfer of the storefront, the new operator has imposed restrictions on the card usage rights of old prepaid card consumers, which also violates the corresponding regulations of "continuing to provide services, not adding conditions or derogating from consumer rights". This kind of industry chaos is widespread. Each of us has many recharge cards: car wash cards, beauty and hairdressing cards, fitness cards... Due to relocation, store closures, and other reasons, many cards cannot be used, and the total amount is also quite a lot of money. According to Lu Zhiying, there have been over 400 complaints related to prepaid cards in Zhenhai District over the past year, accounting for more than half of the total complaints from the district's business bureau. Exploring the root cause of the problem, the main reason for the poor connection between various departments is due to in-depth exploration of the root cause of the problem, clarifying the regulatory responsibilities of prepaid cards, and the procuratorial organs seeking information from relevant administrative departments. During the communication and consultation process, prosecutors found that one of the main reasons for the difficulty in managing the chaos of prepaid cards in the consumer sector is the poor connection between relevant regulatory departments. On the one hand, although the Commerce Bureau is the main responsible unit for the supervision of prepaid card business, after 2021, the punishment power for administrative enforcement will be transferred to the Market Supervision and Administration Bureau, and the law enforcement force is weak, making the Commerce Bureau powerless, More often, administrative mediation is used to address issues that arise, leading to regulatory gaps and weak law enforcement; On the other hand, the Market Supervision and Administration Bureau needs the lead transfer from the Commerce Bureau to proceed with the next step of law enforcement, and there is a gap between the two units in the discovery and disposal of problems. The issue of prepaid cards has always been a 'major challenge', with consumer rights not being protected, merchants using names such as' VIP cards' to transform them, local regulations have varying restrictions on the issuance of prepaid cards, and the powers and responsibilities of administrative agencies are constantly changing, all of which may lead to regulatory difficulties, "said Lu Zhiying, Objectively speaking, there are indeed many difficulties for administrative agencies. Now we want to re connect the lines and plan together to do a good job in regulating prepaid cards. "Use" I manage "to promote" all manage ",