Data source: Mapping by the Supreme People's Court: Wang Zheping's core reading responds to people's demands and conveys judicial temperature. The People's Court has established a 12368 litigation service hotline to listen to the voices of the people and address their concerns through innovative service mechanisms and smooth public opinion communication channels. By the end of 2022, 12368 hotlines had been opened in all four levels of courts nationwide, building a "warm heart bridge" for convenience services, effectively playing the role of "popular heart line" for serving the masses. "Hello, this is the 12368 hotline of the Beijing Court of Justice. May I help you?" "I am a staff member of the Judicial Office. There are a number of inheritance cases involving estate division in the jurisdiction that need mediation and processing, and I would like to request the court to provide legal support." Such calls are heard daily in the national court system. The 12368 litigation service hotline has effectively played the role of "popular support line" and "general customer service" through direct appeal and No.1 response. "In order to meet the multi-level and diverse judicial needs of the people, the people's courts have built a 12368 litigation service hotline and vigorously promoted the work of 'handling all cases through the first line'." Liu Xuemei, Vice President of the Filing Division of the Supreme People's Court, introduced that by the end of 2022, 12368 litigation service hotline had been opened in all four levels of courts nationwide, helping to resolve 59000 claims on a daily basis. Responding to the appeal and opening a two-way communication channel, "There are only two days left for the appeal period. I want to appeal and hope that the judge can contact me as soon as possible." Not long ago, the 12368 hotline of the Shanxi Court received a call from Li Mou, a party of the Xinghualing District People's Court of Taiyuan City. Under the guidance of the court hotline staff, Mr. Li left a message to the judge through the self-help message platform of the hotline to express his appeal. On the other end, the judge received a text message push from the 12368 hotline platform on his mobile phone. After learning about the parties' claims, he immediately called to contact them and prompted them for precautions. "I received a reply from the judge shortly after leaving the message, and the appeal has been processed," the party said. "The 12368 hotline has opened up two-way communication channels between parties, agents, and other litigation participants and more than 3000 post judges in the province." The head of relevant departments of the Shanxi Provincial High People's Court said that through manual or self-service voice services, litigation services have been realized without closing for 24 hours. During the litigation process, many parties have the following doubts: "Why didn't anyone answer the phone call to the judge?" "I went to the court to see the judge, but the judge wasn't there." In fact, most of these situations occur because the judge is in court, receiving other parties, or on the way to investigate and obtain evidence, making the situation that the parties successfully contacted the judge through phone calls differ from the expectations of the parties. The reporter learned that in order to better solve the problem of "finding a judge is difficult" and effectively build a communication bridge between litigants and judges, the 12368 hotline has added a "contact judge" function. If parties need to contact a judge, they can call the 12368 hotline to leave a message to facilitate the judge's handling. This not only solves the problem of "contacting a judge is difficult", but also further standardizes the communication methods between judges and parties. "After several years of construction, the 12368 hotline, as a unified foreign litigation service hotline for national courts, has evolved from the initial