A while ago, a sergeant from a certain brigade was planning to advance his salary due to his father's illness and lack of money. After obtaining a detailed understanding of the situation, the brigade made special arrangements on the premise that the regulations were met. On the same day, it approved the soldier's application and arranged for the relevant departments to send condolences to his family. Faced with the urgent needs and anxieties of the grassroots, the brigade adopted a "fast track" approach, which was unanimously recognized by officers and soldiers. Everyone said that what is organizational care and what is serving the grassroots is better than saying a thousand words to do a warm heart thing well. The grassroots level is the foundation for all the work and combat effectiveness of the army. The issues that grassroots officers and soldiers are concerned about, the difficulties they face, and their inner expectations should become the "target" for organs at all levels to use their hearts and emotions vigorously. In recent years, many troops have emphasized that serving the grassroots needs to be done "as soon as possible" and "as soon as possible." The essence of this is to require the leading agencies to improve the effectiveness of helping the grassroots to solve difficulties and rescue, and to do good deeds and practical things well. To do good deeds and practical things well, it is also necessary to stress the timeliness. Compared to "icing on the cake", "providing timely assistance" is more valuable. In the new era, various policies and systems that benefit the military and the military have been intensively introduced and implemented, so that the majority of officers and soldiers can fully enjoy the policy dividends in the first time. This is the best way to implement them. However, in practical work, some government officials are not attentive enough to the contradictions and issues reflected at the grassroots level, and do not have a thorough understanding of relevant policies and regulations. They often use the excuse of "not caring" and "handling affairs according to procedures" to procrastinate, advance slowly, or even repeatedly toss and turn. Even if the matter is finally completed, the officers and soldiers do not feel much warmth because the process is too long and takes too long. Put yourself in a position to think about it. If grassroots officers and soldiers always encounter "intestinal obstruction" when they respond to requests and seek help, and if the grassroots service agencies always drive in the "slow lane", how can they be required to have no complaints about the work of the agencies and devote themselves to training and preparing for war without distraction? Therefore, organs at all levels should strengthen their awareness of serving the grassroots and win trust from the grassroots officers and soldiers by working quickly and efficiently. They should respond promptly to the reasonable needs of the grassroots, promptly handle those that can be handled, and properly explain those that cannot be handled at the moment; Implement the "first pick up responsibility system", advocate "one-stop service", claim immediately within the scope of the department's business, involve active communication and coordination with other departments, and never shirk responsibility or "kick the ball" with each other; "We need to streamline the process of handling affairs, introduce an information based office system, eliminate unnecessary proof materials, and allow more data to run errands, while officers and soldiers to run errands less. In this process, we must not, for the own reasons of a certain organization or a certain staff member," drag down "the originally" steaming hot "heartwarming matter.". The attitude and intensity of handling affairs for the grass-roots level and solving difficulties for officers and soldiers are related to the authority of the organ and the development of the army. However, agencies also have their own difficulties, and the contradiction between fewer people and more tasks is still prominent. We cannot blindly blame them for seeking perfection. In fact, grassroots officers and soldiers also understand that not all needs can be met. What they really care about is that everything that must be done according to law and can be done immediately can be done quickly. I hope authorities at all levels can understand this truth. (Liao Xinshe)