Recently, under the guidance of the Insurance Society of China, the "2022 Top Ten Warm Claims Case Conference and Seminar on Further Improving Satisfaction with Insurance Claims Service" jointly sponsored by China.com Finance and Economics and the Insurance and Economic Development Research Center of the Chinese Academy of Social Sciences was successfully held. At the meeting, the winner list of the top ten warm claims cases in 2022 was announced, and the flood emergency response cases of China Ping An Life Insurance Co., Ltd. (hereinafter referred to as "Ping An Life") were selected, demonstrating the "finance for the people" nature of the insurance industry. It is reported that 150 cases were collected in this case collection activity, and more than 50 insurance institutions participated in the selection. Through a series of links, such as the preliminary review of qualification, public demonstration of cases, netizens lighting up their love, and expert review, the "Top 10 Warm Claims Cases in 2022" were finally selected. The claim cases of "flood emergency response" of Ping An Life Insurance stand out among many cases, fully reflecting the company's ability to respond to emergencies, as well as its responsibility and responsibility in the face of natural disasters. In July 2021, Henan was hit by a rainstorm rarely seen in history. Faced with the disaster, Ping An Life Insurance Henan Branch stuck to its post 24 hours a day, responded quickly and carried out troubleshooting. After learning that Ping An's customer, Mr. Wang (not his real name), was killed, the green channel for claims settlement was opened immediately to simplify the claims settlement process. Claims service personnel take the risk of frequent secondary hazards to visit customers' families, and actively collect claims materials while sending warm care to customers. The company quickly made the decision to pay 3.4 million yuan of death insurance benefits after the acceptance and review. Although millions of claims can not save lives, the convenient and warm claims service of Ping An Life makes families who have lost loved ones feel the temperature of insurance. During the rainstorm disaster, the majority of people in peace rushed to the front line when they heard the "flood". It is reported that Ping An Life has successively provided 96 disaster affected customers with warm claim settlement services, with a cumulative compensation amount of 17233500 yuan. Ping An Life Insurance said that the company always adheres to the people as the center and regards insurance services as the lifeline of enterprise development. Claim settlement is the core concern of insurance customers. Ping An Life Insurance has launched the service commitment of "abiding by the contract and finding reasons for your claims". At the same time, it has innovated the concept of insurance claims and claims settlement practice, followed the "principle of customer advantage" within the scope of the contract, constantly promoted the optimization of standard terms, and actively helped customers find the facts and basis for compensation. In the first half of 2022, Ping An Life has settled a total of 20.6 million claims, with a compensation amount of 20.1 billion yuan. The fastest compensation will only take 1.4 minutes. In recent years, Ping An Life Insurance has continued to innovate and explore in the service field, constantly improving the service quality, creating a digital claims service system, and providing customers with a "three province" experience of "saving time, worry and money", making insurance more warm. According to Shi Weiyu, vice general manager of Ping An Life, in 2017, Ping An Life launched a "flash compensation" service that was completed within 30 minutes from application to payment. By 2022, more than 47% of cases had achieved "flash compensation"; In 2020, we will launch the "intelligent pre compensation" service. Eligible customers can get insurance compensation in advance during hospitalization, help customers solve the urgent problem of "difficult and slow claims", and ease the economic pressure of medical treatment; two