On July 14, the Guangdong Provincial petition work conference was held in Guangzhou. The reporter learned from the meeting that in the past five years, the provincial letters and visits Department has received and handled 1.703 million letters and visits from the masses, solving the urgent problems of a large number of people; The resolution rate of 32000 cases of repeated letters and visits assigned by the central committee reached 96%, ranking high in the country. Over the past five years, the rate of repeated letters and visits in the province has decreased by about 15%; The average completion time of the first letter and first visit was shortened to 15.6 days, and the public satisfaction rate was as high as 91%; In 2021, Guangdong will take the lead in realizing the full coverage of the joint meeting mechanism of township (street) petition work in the country; In the national petition work assessment in 2020 and 2021, Guangdong was rated as "excellent" for two consecutive years. Safeguard the legitimate rights and interests of the people—— The resolution rate of accumulated cases of repeated letters and visits assigned by the central committee reached 96% According to the relevant deployment of the central government, since the second half of 2020, Guangdong has focused on the special work of "controlling repeated letters and visits and resolving accumulated cases of letters and visits". The central government has assigned two batches of 32000 accumulated cases of repeated letters and visits, with a resolution rate of 96%, ranking high in the country, and the province's repeated letters and visits rate has decreased by about 15%. According to the relevant person in charge of the Provincial Bureau of letters and visits, Guangdong innovates and optimizes the system of provincial leaders' contracting cases, implements the "double contracting and double hanging", selects a number of difficult and complex cases from the repeated letters and visits backlog cases assigned by the central government every year in combination with the areas or contact points of provincial leaders, and each provincial leader contracts three cases to promote the resolution. With the above rate, leading cadres at all levels in the province to contract cases to resolve letters and visits backlog cases, forming a joint force to resolve letters and visits problems. In view of the prominent problems of letters and visits in key areas of people's livelihood, Guangdong has set up 10 special working groups led by member units under the provincial joint meeting on letters and visits to promote functional departments to constantly improve policies and promote the resolution of common problems. The Provincial Bureau of letters and visits also implemented the working mechanism of "January 1 special topic" investigation, consultation and resolution, selected a prominent area of letters and visits or a key letter and visit case every month, convened relevant cities and provincial departments for consultation, and formed opinions and suggestions to promote the resolution of prominent problems of letters and visits or key cases in relevant fields. Innovate the working system and mechanism of letters and visits—— The average completion time of initial letter and initial visit items is reduced by more than 40% Since this year, the average completion time of the first letter and first visit has been significantly shortened from 28.6 days last year to 15.6 days, and the public satisfaction rate is as high as 91%; In 2021, Guangdong took the lead in realizing the full coverage of the joint meeting mechanism of township (street) petition work in the country... The reporter learned from the meeting that Guangdong has made great efforts in innovating and optimizing the business process of handling petition matters and improving the working mechanism, so as to promote the continuous improvement of handling efficiency and level. In terms of improving the handling efficiency, Guangdong implements the "daily clearing and daily settlement" for the first letter and first visit matters, so that the letter and visit matters can be transferred and cleared on the same day, and the responsible leaders and responsible persons can be implemented on the same day. At the same time, we will establish a follow-up connection mechanism for the "separation of complaints and visits", realize the interconnection of the information systems of letters and visits and political and legal departments, build an intelligent sorting and handling system, and timely import law related complaints and visits into legal procedures for handling and termination in accordance with the law. Guangdong is the first in the country to establish a working mechanism for the supervision and co handling of all staff cases, with the full participation of more than 2500 cadres of the letter and visit system in the province. Through the normal supervision of system SMS, the centralized supervision of Tuesday's supervision day, the follow-up supervision of telephone and wechat, the in-depth supervision of grass-roots sites, and the way of stationed supervision in key areas, Guangdong has promoted the timely and proper resolution of a large number of people's "urgent difficulties and anxieties". Implement the "three suggestions" of the complaint reporting department, and implement roll call notification, interview reminder, Listing Supervision and key management for regions and departments with backward work. Establish a "three letter" accountability and warning normalization mechanism of supervision reminder letter, risk warning letter and accountability suggestion letter, and timely remind and warn the responsible departments of dereliction of duty and responsibility, such as inaction and disorderly behavior, until accountability. In order to promote the realization of urgent affairs, simple affairs, fast and complex affairs, Guangdong has built a Guangdong intelligent letter and visit integrated information system based on the "digital government" platform, and built a provincial letter and visit work platform connecting more than 16300 users at the national, provincial, municipal, county and township levels. In terms of strengthening the construction of a diversified mechanism for resolving contradictions and disputes at the grass-roots level, Guangdong summarized, promoted, strengthened and innovated the "bright model" of grass-roots social governance in Shenzhen, comprehensively promoted the standardization of the county-level people's petition and appeal comprehensive service center (petition supermarket) throughout the province, and established a new mechanism of "Comprehensive Command + joint reception + diversified mediation" by integrating grass-roots justice, comprehensive governance and other resources, Realize "one-stop reception, package mediation and whole chain solution", and resolve mass contradictions in a timely manner and on the spot according to law. (Xinhua News Agency)