Set up a working group for special investigation, constantly expand the channels for help, establish a database for real-time early warning, and carry out assistance according to personal conditions... Nanjing, Jiangsu Province, has taken a number of measures to deliver more accurate services to the doorstep of people in need. Near noon, when the reporter followed the community staff to Xu Mei's house, she was preparing lunch in the kitchen. On the kitchen table, diced tomatoes, fresh chopped green onions, and a plate of eggs just fried were lined up, and the fragrance of rice floated into the living room. "In the morning, I went to Uncle Zhang's house to clean before my daughter woke up. I just came back to cook without delay." Xu Mei said. Since March this year, in the "special investigation and rectification action for assistance and assistance to special groups in need" carried out in Nanjing, Jiangsu Province, Zhang Li, deputy director of Yaoxin community, Yaohua street, Qixia District, visited and learned about the difficulties of Xu Mei's family in the epidemic, helped her find a part-time job, subsidized household use, and took care of her family - not just giving money and materials, but also making her feel more gain from this part-time job. Visit and solve problems True service to home "Can you adapt? How are you getting along with the old man?" As soon as she sat down, Zhang Li asked. "It's very convenient, flexible and well adapted." Xu Mei's words were full of gratitude. Xu Mei and her husband used to work in Shanghai. In 2020, the 2-year-old daughter suffered from a rare disease, from speaking and walking to gradually paralyzing in bed. The two quit their jobs and returned to their hometown in Nanjing. Their husband Zhang Qiang became a takeout, responsible for the living expenses of the whole family and the monthly rehabilitation expenses of her daughter, while Xu Mei took full-time care of her children. The community has always paid close attention to this family. With the help of Zhang Li, Xu Mei applied for a disability certificate for her child last year and received a total of 1240 yuan per month; During the Spring Festival, there are also condolence funds and goods sent by community co construction units. In April this year, when Zhang Li and her colleagues paid a door-to-door visit against the list of people in difficulty, Xu Mei poured out her thoughts to her: she wanted to do a part-time job to supplement her family. But her daughter can't live without people, and she doesn't have any skill certificates, so she can only do manual work at home. After returning, Zhang Li remembered that there was a "time bank" volunteer service project in Yaohua street, which was more in line with Xu Mei's situation. So the next day, Zhang Li visited again and asked Xu Mei if she was willing to use her spare time to sweep the floor and cook for the elderly in the community. The accumulated time could be exchanged for daily necessities or care services when needed. In order to make it convenient for her to go home at any time to take care of her daughter, she specially arranged for the elderly in the next building who can still take care of themselves. Xu Mei immediately promised to "take up the post" in mid May. The reporter learned from the Nanjing Municipal Bureau of civil affairs that since March this year, led by street village cadres, with members of the village (neighborhood) committees, village group leaders, and grid members as the main body, and with the participation of social workers, 2614 Mopai working groups and 10168 Mopai staff have been established in Nanjing, effectively and orderly promoting the special investigation of assistance and assistance to groups with special difficulties. Through the visit, 147000 class a objects that have been included in the security and services and 2776 class B objects that have not been included in the security but may have special difficulties or risks were sorted out and investigated in the city. The three-dimensional assistance method of "funds + materials + services" was adopted according to individual conditions to maximize the comprehensive effect of social assistance. Multiple channels to meet demands Temporary assistance Express office Before 1 p.m., Yang Chun, deputy director of the people's livelihood security department of wulaocun street in Qinhuai District, and Zhang Lingling, head of the rescue center, had a quick lunch, so they took basic materials and set out. This morning, the Civil Affairs Bureau of Qinhuai District received a work order for Nanjing 12345 government hotline. The work order shows that the caller Liu Ling is blind. He opened a blind massage shop with his wife last year. The wife with physical disability suffered from lupus erythematosus, and the epidemic in March and April made the life of the family worse. "The savings were spent, and the wife had to take medicine in a few days. If it was interrupted, her life would be in danger.". The staff of the District Civil Affairs Bureau immediately communicated with Liu Ling by telephone, approved the permanent residence and rescue needs, and immediately transferred to wulaocun Street according to the territorial principle. Yang Chun contacted Liu Ling and made an appointment to come to the door in the afternoon. The reporter also followed them. Start from the street and walk for 15 minutes to this blind massage shop on the 12th floor of Longtai international building. "Master Liu, we are the staff of Wulao village street. You reported difficulties in the hotline, and this time we come to know the specific situation..." Zhang Lingling dragged a stool and sat next to Liu Ling. "My wife and I spend threeorfour yuan a month on medicine." Liu Ling said that the small shop had been closed for nearly three months due to the epidemic and had no source of income. He negotiated with the landlord to reduce the rent by half. Now his savings have been spent, and his wife's medical expenses are still a little short. He is too worried to sleep. Yang Chun checked the ID card, disability certificate, diagnosis certificate, etc. presented by Liu Ling, took photos and kept them. He also instructed his wife to fill in the application for temporary assistance, and then took out an envelope: "this is 2000 yuan first withdrawn from the community temporary assistance reserve fund. Count it." "Don't count, don't count, thank the government for sending us life-saving money!" Liu Ling didn't expect to receive the relief fund immediately, and was a little choked with excitement. The reporter looked at the time. It was less than half an hour from entering the store to leaving the door. "The procedure of first aid and later compensation is implemented for temporary assistance. After returning, we will finish the follow-up process." Yang Chun told reporters that according to the Nanjing "notice on Further Doing a good job in ensuring the basic livelihood of people in need", migrant workers who are unable to return to work due to the epidemic, have no source of income for three consecutive months, have difficulties in living and cannot be covered by the unemployment insurance policy, and who are not included in the scope of minimum living insurance, will be granted a one-time temporary relief fund by the construction site or the street, town or District Civil Affairs Department of their habitual residence upon their own application, Help them get through life difficulties. Establish information database Automatic warning, help quickly On that day, when the social worker came to the door, Gao Ming was both moved and surprised: "I didn't expect you to come." Walking into the self built house on the second floor, I saw a small room next to the living room at a glance, and the table near the door was full of medicine boxes. Gao Ming, 33, is a villager in Binhuai community, Chunhua street, Jiangning District. After suffering from uremia in 2020, he has been doing abdominal dialysis in the sterile compartment of his home. The salary of his wife working in the food factory became the only source of income for the family, but affected by the epidemic, the factory reduced production and the salary also decreased. However, before applying for minimum living allowance, social workers found the door. What's going on? It turned out that the "low-income population monitoring, early warning and rapid response system" of Nanjing Civil Affairs Bureau was working. The reporter saw at the scene that on the large screen of the system, real-time information including person name, address, trigger situation and other contents scrolled. When there is a new warning prompt, the staff will deal with it immediately. Zhang Yilan, a staff member of the relief Department of Nanjing Civil Affairs Bureau, said that these data came from the special data resources of 32 categories of people in 14 departments, such as unemployment benefit recipients in the human resources and social security department and life aid workers in the disaster transition period in the emergency management department. At present, there are more than 510000 people in the Treasury, basically covering the low - and middle-income people in the city. When the personnel in the warehouse are in trouble, the system will automatically give an early warning. The reporter saw from the screen that since the operation of the system in 2020, there have been a total of 2635 pieces of information about four types of situations. However, this does not mean that 2635 people meet the minimum living allowance or temporary rescue and other relief conditions. This list will also be "collision comparison" with the real-time data of 17 lines such as social security, real estate and vehicles provided by 8 departments including civil affairs, public security and human resources and social security. After excluding most of the people who have been insured, we will comprehensively analyze the family economic status of the remaining people. The system will push the warning information to the corresponding staff. Ding Yu, a social worker in Binhuai community, came to verify the situation after receiving the text message and instructed Gao Ming to prepare the minimum living allowance application materials. "Through the analysis and judgment of big data, we can accurately portray and provide three-dimensional assistance for people in need, change 'people find policy' to 'policy find people', so that those who do not understand the policy and do not apply for assistance can also get effective assistance." Zhang Yilan introduced. By the end of June, there were 32900 households with 45000 people living in subsistence allowances in Nanjing, 3490 marginal households with 6669 people, 57 households with expenditure difficulties with 113 people, and 12900 people on the list. In the first half of the year, 5117 people received temporary assistance in the city, with an average assistance standard of 1982 yuan / person. (outlook new era)