In order to comprehensively improve the mass service experience of enterprises, consolidate the prior service guarantee and improve the service communication efficiency, Anqiu administrative examination and approval service bureau has developed cloud model room service by means of graphic guide and intelligent consultation and retrieval, so as to create a "second understanding" Encyclopedia of government services in an all-round way, reduce the reading cost of the masses and reduce the "threshold" of handling affairs. Launch the handheld cloud guide and check the service standards at any time. Relying on Weifang's "weiyouban" smart cloud map wechat applet, it focuses on "easy" and "satisfactory" handling of security affairs, and launches the "easy" service on Anqiu government affairs service official account to facilitate the wechat handheld handling services of enterprise masses. Online 24-hour intelligent customer service and cloud model room service. In the first phase, 11 scene service guides are launched. Business people can view the service guide online anytime and anywhere, realize barrier free consultation, and timely understand policy changes and service requirements. (logging license cloud Guide) Establish a new mode of consultation, with concise and vivid standards. Sort out and classify high-frequency matters into simple matters and difficult matters. Simple matters focus on concise expression and efficient query, and difficult matters focus on scene display and vivid understanding. They accurately cut into the prior service communication with 24-hour intelligent customer service and cloud model room service respectively, so as to realize the service standard of "checking and understanding every second". Among them, the 24-hour intelligent customer service system has preliminarily collected more than 2000 pieces of business knowledge of some relevant departments by combing and collecting high-frequency consulting problems of government services, established a knowledge base of government services, developed intelligent search functions, and the masses' self-help search keywords. The official account intelligent customer service provides relevant information. The masses can consult business and handle relevant problems anytime, anywhere, to create a 24-hour Intelligent Cloud window; Innovatively launched the "cloud model room" with interesting picture version, and upgraded the text description to graphic form. For example, all the four forms required by the acceptance standard of forest cutting license are displayed in the form of picture template, so that mass enterprises can "clear a picture", "understand it in a second" and "do it at one time". At the same time, typical business scenarios such as I want to open a bookstore have been selected to intuitively reflect the requirements of approval standards, which can be directly compared by the masses to avoid rework. Especially in the matters requiring on-site inspection, it can intuitively and clearly show the business site layout and relevant requirements to the enterprise masses, provide the enterprise masses with reference and referential templates, facilitate the enterprise masses to know well when preparing for the construction of the business site, and solve the problems of wasting human, material and financial resources and prolonging the approval period due to ignorance of the site layout and requirements, blind investment and construction, resulting in repeated rectification and other waste of human, material and financial resources. (training course of government affairs lecture hall) Standardized service, high requirements and continuous upgrading of service experience. Formulate and print the implementation plan of service etiquette and style contest in Anqiu government service hall, take standardizing the whole process of serving the masses of enterprises as an important means to improve window service, and create a good image of serving the people. Solidly carry out the "smiling service", continue to promote the use of Mandarin, organize all window staff, and regularly carry out the "seven steps" training on government service etiquette of "raising hands to greet, smiling to ask, politely answering, handling in time, gesturing, reminding and delivering, and seeing off". A total of 150 people in three batches were trained in service etiquette, including 10 self-training sessions and 5 Supervision briefings. At the same time, a "government affairs lecture hall" is opened every Friday. Leading cadres and business backbones take turns to give lectures, make every effort to build a regional "all-round post", speed up the solution of problems such as insufficient knowledge reserve of staff, poor grasp of policies and poor service quality, lay a solid service foundation and improve the people's sense of gain and happiness. (government etiquette training) (Xinhua News Agency)