Some media reported that a number of online education institutions were involved in fee refund disputes. The reporter's investigation found that a number of consumers had refund disputes with three online education institutions in Wuhan. The local education department said that there were as many as one or two thousand complaints per month. Some office workers who need to improve their academic qualifications contacted online education institutions through advertising information published on various platforms. After listening to the staff's introduction, they failed to refund the full fee or how much money they refunded, and bought the course. When consumers want to refund, online education institutions tell them that they do not meet the refund conditions. Consumers said they did not sign the relevant agreement or did not know the refund conditions in the agreement, while online education institutions said that consumers had signed the agreement before payment. Nowadays, the promotion of academic qualifications has become the common demand of many office workers who have gone out of school. Usually, this group hopes to obtain academic degree certification through secondary education to change their current situation and start a new professional life. Of course, some people just want to obtain systematic knowledge learning opportunities to better adapt to the changing social changes. No matter for what purpose, if you want to return to colleges and universities, you must pass the unified selection examination, especially graduate education, and compete with millions of fresh undergraduates across the country to participate in the national unified examination. This means that office workers need to pay more efforts and energy. Online classes through class registration have become a common choice for people to improve their success rate. There is a market when there is demand. A large number of online education institutions have been born out of the massive demand for academic improvement. In order to seize the market, some online education institutions will naturally give a variety of promises when consumers make choices, which are often difficult to fulfill. In fact, online education refund disputes such as media reports are still common service contract disputes in essence. From the media reported cases and past cases, it can be seen that when consumers buy online education services, they often do not compare the content promised by the salesperson with the service contract they signed in time. In order to achieve sales purposes, online education institutions usually do not fulfill the obligation of contract disclosure. For the vast majority of consumers, it is difficult to fully understand the contract provided by online education institutions, which also leads to their passive acceptance of the contract format text content when purchasing services. This phenomenon of unequal information between buyers and sellers often occurs not only in the online education market, but also in various fields such as express service, fitness service, car sales and so on. It is a common method of such service contract disputes to exempt oneself from liability by unequal format contract terms. Consumers are often easy to become the weak side and suffer losses. Even advocating for rights protection requires a lot of time and financial resources, and may encounter the outcome of failure. The problem is that such market service disorder has a long history. Why does it still appear in people's lives from time to time? The reason is that the current society has not formed an institutionalized mechanism to provide consumers with a simple and effective right relief channel. The timely and effective protection of rights in case of unfair consumption should be the due protection given to consumers by the market. With this channel, we can force market service providers to carefully consider what attitude to treat consumers. In the existing environment, we can only remind consumers to polish their eyes. In the long run, only a market that allows consumers to consume at will and has no worries will be a mature and healthy market. There is a long way to go to achieve this goal. (Xinhua News Agency)