Recently, the analysis report on complaints of Guangdong Consumer Council system in the first quarter of 2022 was released. In the first quarter of 2022, consumer committees at all levels in Guangdong Province received about 54000 visits and consultations from consumers, handled 93561 consumer complaints, a year-on-year increase of 16.77%, and recovered 63.7892 million yuan of economic losses for consumers, a year-on-year increase of 2.41%. Among them, 152 complaints of double compensation were received due to operator fraud, and the double compensation amount was about 123800 yuan. The number of Internet complaints ranks first In terms of specific complaint categories, except for the slight decline in the number of complaints about Internet services, other types of complaints showed an upward trend. Among them, the complaints about financial services, education and training services, housing decoration and property services increased rapidly, with the growth rates of 159.65%, 87.75% and 82.58% respectively. In addition, complaints about goods and services increased, including 35865 complaints about goods, accounting for 38.33% of the total complaints, an increase of 18.49% year-on-year; There were 56639 service complaints, accounting for 60.54% of the total, with a year-on-year increase of 18.90%. From the analysis of the nature of complaints, the top two complaints are still contract and after-sales service complaints, accounting for 70.83% in total. Among them, there were 34891 contract complaints, accounting for 37.29% of the total complaints, with a year-on-year increase of 36.14%, ranking first in the number of complaints of all complaint types; After sales service complaints followed, with a total of 31383, accounting for 33.54% of the total complaints, with a year-on-year increase of 11.34%. From the analysis of complaint types, the top three complaints are Internet services (21583), life and social services (11268) and education and training services (10287). Among them, although Internet service complaints decreased by 2.47% compared with the same period last year, they still ranked first in the number of complaints in all categories, accounting for 23.07% of the total complaints. Network access services and online games are the areas where complaints are concentrated, accounting for more than 50%. In terms of education and training services, the number of complaints has continued to grow since 2020. In the first quarter of 2022, it reached a new high, accounting for 10.99%, an increase of 4808 compared with the same period last year, an increase of 87.85% year-on-year. The main problems of consumer complaints are the failure of normal appointments, the violation of commitments by businesses and the collapse of training institutions. Live shopping has become a hot spot of complaints Ms. Qin placed an order for a jade bracelet in a jade live broadcasting room. After receiving the goods, she found that the goods were wrong and asked for a refund. The merchant said that the anchor explained that she did not act as a commitment to the goods and asked her to find an identification agency. Ms. Qin complained to the customer service of the platform without results, and then complained to Foshan consumer committee. As the bracelet is a customized commodity, it is not applicable to return it for seven days without reason. Finally, under mediation, the merchant agreed to deduct 20% of the amount of the bracelet and refund 80% of the amount. In the first quarter of this year, Guangdong provincial and Shenzhen municipal consumer committees alone handled 260 complaints about live shopping, nearly 70% of the total number of similar complaints last year, with a rapid growth rate. Complaints about live shopping mainly focus on false advertising, poor after-sales service, merchants' delayed delivery, unqualified commodity quality, false price, etc. Domestic service complaints are another hot spot. The Provincial Consumer Council handled 232 complaints about domestic services, accounting for 28.47% of the complaints about social services. Domestic service complaints should focus on two aspects: contract and after-sales service. In addition, consumer committees at all levels in the province handled 3322 consumer complaints about beauty and hairdressing, accounting for 29.48% of complaints about life and social services, including 345 complaints about medical beauty. (Xinhua News Agency)