There is a housekeeper in the residential area. Have you ever heard of the "big housekeeper" in the streets of Guangzhou? Walking into the Shamian island surrounded by shajiyong and the Pearl River water, you will always be attracted by the unique temperament of the island in the city. In addition to the modern European historical buildings all over the island, since September last year, there have been a group of uniformed staff on the island, who guide traffic, respond to emergency support and stay on duty on the island for 24 hours to provide the same living services as their own community for the neighbors and tourists on the island. Recently, the reporter learned during a visit with the urban management department of Guangzhou that when exploring the pilot work of global service governance, Shamian Street introduced "big housekeeper" into the whole street, walked out of a new idea and model of modern urban management, and created a model of community governance of co construction, CO governance and sharing. Urban housekeeper makes up for the blank of no property in the old community of Shamian island Early in the morning, walking along Shamian street, with trees, birds and flowers, clean and tidy streets and quiet life without losing smoke and fire, people seem to be in a paradise in the downtown. On both sides of the road, there are no shared bicycles parked at random, nor mobile vendors. Small advertisements posted at random are missing. New patrol vehicles shuttle past. Sanitation workers control automatic sanitation tools to clean the streets, and staff in neat uniforms guide tourists. These professional services not only add a lot of security to the residents of the island, but also further polish the city card of sand. In the eyes of Deng Yi, director of the comprehensive administrative law enforcement office of Shamian street, these specialized services are the results of Shamian Street's exploration of global services. "Shamian island is not only a residential area, but also a well-known tourist area and foreign affairs reception area. It is difficult to manage such an area with small area, large flow of people, many historical buildings and many permanent residents." Deng Yi introduced that in order to provide better urban services for the residents and tourists on the island, Shamian Street carried out global service governance, introduced professional global service enterprises to participate in governance, and carried out urban management with fine services. The so-called "global service governance" is to entrust some service and transactional work other than government administration and administrative law enforcement to a high-level professional third-party social service enterprise according to the actual situation, so that the enterprise can assume the role of "big housekeeper" of urban management. To put it more simply, it is to let social enterprises provide high-quality, refined and intelligent urban services for urban public spaces and public areas. "Since last September, Sha Street has pioneered the pilot implementation of the global service management. Since the introduction of the global service enterprises, the enterprises have provided services for the streets including cleaning, security, three prevention, disinfection and sterilization, and have made many changes in the sand." Deng Yi introduced that, for example, both Shamian South Street and Shamian North Street around Shamian island are one-way streets, which often cause traffic congestion. Since the introduction of global service enterprises, in the past six months, enterprises have set up traffic safety persuasion posts at key intersections and sections on the island. During major holidays and major activities, they will also send more people to maintain traffic order, and the traffic on the island is more smooth and orderly. In addition, with the deepening of global services, the sanitation mechanization operation rate of Shamian island has been greatly improved, and the city appearance and sanitation of Shamian island has been greatly improved. At present, Shamian street is among the best in many urban management work, such as garbage classification, sanitation and urban appearance order. "The staff of global service enterprises are on duty on the island 24 hours a day, which can deal with some emergencies in a more timely manner, such as emergency support and flood control in the flood season, making up for the lack of property services in the old community on the island." Deng Yi introduced. Smart brain makes urban services more sophisticated According to the characteristics of Shamian Island, global service enterprises have also customized many characteristic services for Shamian together with the streets, installed a smart brain for urban services, and made urban services more refined. The reporter saw in Shamian that a large intelligent screen displays the monitoring data of traffic, hydrology, fire control and health on Shamian island in real time. The housekeeper can sit in front of the big screen of the property and have a panoramic view of the data. It is reported that this set of "orders and prohibitions, calls and responses" comprehensive command and dispatching platform integrates and upgrades the original "Shamian Street fire comprehensive inspection app system" and "directly managed public house intelligent smoke sensing electronic alarm system". Through the dispatching platform, it can realize the omni-directional three-dimensional monitoring, control and rapid response of various emergencies such as three-dimensional prevention, vehicle personnel, street inspection and fire safety. "Shamian street is a famous historical and cultural street in China. It is a national heritage reserve with many historical buildings. Fire safety is particularly important. Therefore, we have installed smoke alarm devices in all public houses, public spaces and the homes of the elderly living alone for real-time monitoring. In case of smoke exceeding the standard, the smoke alarm device will give an alarm, and the police station, property management center and the owner of the house will receive real-time reminders to facilitate the personnel on duty Make emergency measures quickly, and the emergency fire-fighting vehicles will also rush to the site in time for disposal. " Lai Yiping, director of the Party Construction Office of Shamian street, introduced that in the next step, the system platform will also add data such as garbage classification point monitoring, river water level monitoring and tourist heat map to further improve the scientific, digital and intelligent service level of urban grass-roots governance. Guangzhou 18 Street towns have started the pilot of global service Intelligent management, considerate service, old neighborhoods living in Shamian and careful tourists have noticed the changes on the island. Tambo, who has lived on the island for 30 years, happily shared his knowledge with reporters. Speaking of his story with the "big housekeeper" on the island, it's really "no fight, no acquaintance". "Once I was riding my bike retrograde on the road and was stopped by the 'housekeeper'. They politely told me to pay attention to traffic safety." Although he was advised, Tambo was not angry, and since then, Tambo found that the uncivilized phenomenon on the island had become less and less. Tan Bo said: "there are great changes on the island. There are uniformed staff patrolling at the door every day, which makes you feel very safe. Moreover, some uncivilized habits that you didn't care about before, such as littering, stacking sundries, sharing bicycles and parking, have been reduced. Sanitation and traffic order have also been much better." Many citizens are also curious about how global service enterprises can ensure high-quality services and infrastructure upgrading under the condition of limited funds. According to the Guangzhou urban management department, in the future, the third-party global service enterprises can realize their self "hematopoietic" ability by revitalizing idle public resources and pouring into industries without increasing the financial burden of the government, so as to reduce the burden of the grass-roots government and achieve cost reduction and efficiency increase while providing high-quality public services to the citizens. It is understood that at present, Guangzhou has selected 18 towns and streets (districts) as the first batch of pilot units to carry out global service governance. The relevant person in charge of the municipal urban management department said that in the future, by standardizing the service operation of enterprises and improving the service standards and quality, we can help create a beautiful, green, intelligent, dynamic and happy community and continuously improve the sense of gain, happiness and security of the public. (outlook new era)