As the current round of epidemic situation has entered the final stage as a whole, relevant units are conducting a review and summary. A security company in this city has specially set up a "grievance Award" to express condolences to the security personnel wronged by maintaining order in the front line of epidemic prevention. This is a good practice. During the two years of anti epidemic, a large number of medical personnel, disease control personnel, community cadres, volunteers and security personnel stuck to their posts and fulfilled their duties. They supported the grass-roots defense line of epidemic prevention and control with extraordinary efforts, from temperature measurement and code verification to flow adjustment and traceability, from knocking on the door to material support. In addition to facing great work pressure, they will inevitably encounter individual people's incomprehension, lack of cooperation, and even vicious words and big fights. It is the unremitting work of these front-line workers to shoulder difficulties and resist grievances, which has maintained urban operation and guarded urban safety. The arduous fight against the epidemic is only one of the tests of urban governance. For a super large city, the daily operation is complicated, the demands of people's livelihood are rising, and the urban renewal is moving around. Every pile needs to be responded and solved by the administrator. In this context, the role of government departments has accelerated from "management" to "governance". Grass roots front-line workers are not only the "waiter" of the masses, but also the "big housekeeper" of the community. At the same time, they are directly facing the "good and bad comments" of the masses. From the street to the community, major and minor events should be handled, and contradictions and disputes must be solved. On the one hand, we should achieve practical results. On the other hand, we should actively digest ourselves even in case of doubt and misunderstanding. From this point of view, front-line workers are really "under great pressure" both physically and mentally. Grassroots work is not easy, and this difficulty also needs to be seen and get more support and understanding. Take practical actions to reduce pressure at the grass-roots level and increase the care and care for grass-roots workers, so as to empower the grass-roots level and improve the ability of the front-line to solve problems and respond to demands; We should also implement various benefits to avoid work overload and continuous rotation; What's more, we should reduce the unnecessary burden on their shoulders and get rid of formalism and bureaucracy in assessment. Not allowing honest people to suffer losses, not allowing officers to be wronged, and protecting their work enthusiasm and physical and mental health are also the key to consolidating the combat effectiveness of the grass-roots level. The goals pursued by urban governance are fundamentally consistent with the citizens' yearning for a better life. Every citizen is not only the beneficiary of the service, but also the administrator. Whether dealing with epidemic risks, extreme weather or other challenges requires the participation of the general public. Recently, several sealed communities in Beijing were unsealed, and residents paid tribute to front-line workers in various forms, such as "you've worked hard"; The front-line workers returned with a warm smile, "I feel tired, and I especially thank the residents for their understanding and support". Such a warm cycle and two-way support is the solid joint force of coordinated anti epidemic, the continuous driving force of governance, and the continuous upward soft power of a city. (Xinhua News Agency)