Circular of the general office of the Ministry of transport, the general office of the people's Bank of China and the general office of the China Banking and Insurance Regulatory Commission on further improving the issuance service of truck etc Transportation departments (bureaus and commissions) of all provinces, autonomous regions and municipalities directly under the central government; Shanghai headquarters of the people's Bank of China, all branches, business management departments, central sub branches in provincial capital cities and central sub branches in sub provincial cities; All banking and insurance regulatory bureaus; Large banks and joint-stock banks; Non bank payment institutions; China payment and clearing Association; Each clearing institution: The CPC Central Committee and the State Council attach great importance to safeguarding the legitimate rights and interests of truck drivers and promoting logistics cost reduction and efficiency. General secretary Xi Jinping made several important instructions. Since 2019, relevant departments around the country have vigorously promoted the promotion and application of Expressway electronic non-stop charging (etc). By the end of September 2021, the average utilization rate of etc in the whole network has exceeded 66%, the traffic efficiency of expressway network has been greatly improved, the cost reduction and efficiency increase of logistics have been significantly enhanced, and the people's sense of experience and gain have been greatly improved. Especially since 2021, the utilization rate of etc for trucks has been continuously improved. More and more trucks have enjoyed the dividend of etc convenient traffic service and toll preferential policies, and their enthusiasm and willingness to voluntarily install and use etc have been continuously improved. However, there are still some problems in some areas, such as difficulty in handling truck etc. In order to thoroughly implement the spirit of the important instructions and instructions of the central leading comrades, effectively solve the problems of truck etc handling, protect the legitimate rights and interests of truck drivers, and promote logistics cost reduction and efficiency increase, the notice on further improving the issuance service of truck etc is as follows. 1、 Strengthen financial support services. While continuing the existing etc financial services, commercial banks are supported to handle truck etc credit card business in accordance with the principles of risk control and marketization, which is used to pay truck tolls through etc. Support commercial banks to launch diversified products and services such as microfinance and pre deposited funds in bank accounts, optimize business processes and provide more choices for truck users. 2、 Support multi-channel guarantee and other services. Encourage qualified regions to optimize and improve relevant policies, guide freight logistics enterprises, automobile sales enterprises and freight platform enterprises, and provide guarantee for trucks to handle etc. Support guarantee companies and other institutions to provide guarantee and other services and help trucks handle etc. 3、 Effectively prevent risks such as advances from financial institutions. For users who do not meet the credit conditions, commercial banks can agree with users to set etc toll, pay settlement Deposit and prevent financial risks such as advance payment on the basis of legal compliance, scientific rationality, equality and voluntariness. Through information sharing between institutions and departments, timely remind users in arrears to pay relevant fees; Bring etc arrears into the credit investigation system and guide freight logistics enterprises and truck drivers to operate in good faith according to law. 4、 Optimize distribution and installation services. We should give full play to the positive role of the government and the market, and strengthen the online distribution services such as APP, small procedures, official account and service website, so that users can handle them conveniently. On the basis of the existing distribution service channels, organize forces to go deep into communities, villages, gas stations, 4S stores, automobile repair shops, parking lots, service areas, stations, ports, logistics parks, cargo distribution centers, overrun detection stations and other places to provide on-site installation services for users, especially for congestion prone deferred toll stations, strengthen on-site distribution and effectively improve the utilization rate of etc. 5、 Expand multi scene and multi form services and discounts. Local transportation authorities shall urge and guide relevant units to strictly implement the basic preferential policy of no less than 5% toll for etc vehicles, and implement non discriminatory basic preferential policies for etc vehicles passing through the region. Encourage etc issuing service institutions and toll road operation and management units to provide greater discounts and multi-mode convenience for etc users, increase application scenarios, expand service content, improve use convenience, increase user welfare in combination with points, discounts, rebates, red envelopes and other forms, and attract users to voluntarily install and use etc under the condition of reusing the existing payment infrastructure. The transportation departments of all provinces, autonomous regions and municipalities directly under the central government, the people's Bank of China and the banking and Insurance Regulatory Commission shall attach great importance to and cooperate closely, establish and improve the coordination mechanism, make overall organization, scientific arrangement and careful deployment, and solidly promote the popularization and application of etc. We should always focus on the people, adhere to the user's willingness and service first, standardize and efficiently carry out the issuance and service of etc, do not illegally occupy the license plate, falsely issue, and do not force the truck to install and use etc in any way. All units shall strengthen supervision and guidance, resolutely investigate and deal with acts such as inaction and disorderly acts, and ensure that the etc issuance service is carried out in a standardized and orderly manner. General Office of the Ministry of transport General Office of the people's Bank of China General Office of China Banking and Insurance Regulatory Commission November 3, 2021 Website screenshot (outlook new era)