In order to win the war of prevention and control of epidemic situation, rapid, strict and tight prevention and control efforts and finer, more practical and more humanistic care complement each other. Only with the fastest speed, the strictest measures and the most decisive action to resolutely block the virus transmission channels can we ensure the life safety and health of the people. Only by attaching great importance to and seriously solving the urgent problems of the public can we continue to win the public's understanding and support for epidemic prevention and control and ensure that the iron wall of the capital has a solid foundation. Recently, some citizens reported that they were "accidentally injured" by the control measures restricting their access to Beijing, which affected the itinerary. Novel coronavirus pneumonia office in Beijing municipal government information office in November 2nd, at the news conference of the new crown pneumonia epidemic prevention and control work, apologized for the inconvenience and impact caused by the public. We suggested that the public understand or reflect the problem through online and offline channels. After receiving the complaint information, the relevant departments will immediately start the complaint review mechanism and carry out data verification one by one. If there are abnormal conditions, they will feed back the results to the complainant within 48 hours. (see A4 version for relevant reports) Since mid October, outbreaks have occurred in many places in China, and related local confirmed cases and family gathered outbreaks have occurred in Beijing. The prevention and control situation is severe and complex. Beijing has always maintained a high degree of vigilance, adhered to the strict and tight prevention and control strategy, implemented the "four early" requirements, and did not slacken its efforts in various prevention and control work. The capital strictly manages the joint prevention and control coordination mechanism in Beijing, adjusts and strengthens the capital's prevention and control measures, and timely introduces seven measures, including minimizing the activities out of Beijing, continuing to adhere to the policy of restricting the entry and return of people from epidemic related areas, and strictly inspecting "Beijing Health treasure" by all personnel entering Beijing, which are necessary for more scientific, accurate and effective epidemic prevention and control. In response to some people's reflection on the impact of "restricted injury" on the itinerary arrangement which was restricted by Beijing's entry and exit control measures, among them, "in 14 days, 1 people who visited the prefecture or other prefecture level cities with local COVID-19 infection visited the county," although they had not left Beijing, the "Beijing health treasure" displayed "pop-up windows" and so on. The handling methods and operating procedures are given respectively. Timely response to social concerns, continuous optimization of control measures for entering Beijing, improvement of control accuracy, improvement of smooth relief channels, and better consideration of epidemic prevention safety and convenient travel of citizens in the capital will play an important role in further forming a concerted anti epidemic force of the whole people. The anti epidemic practice in the past two years tells us that to win the war of prevention and control of epidemic situation, faster, stricter and tighter prevention and control efforts and finer, more practical and more humanistic care complement each other. Only by sticking to strict prevention, resolutely blocking the transmission channels of the virus with the fastest speed, the strictest measures and the most decisive action, and strictly preventing the spread of the epidemic, can we ensure the life safety and health of the people. Only by paying close attention to, attaching great importance to and seriously solving the urgent problems of the public in the process of epidemic prevention and control can we continue to win the public's understanding and support for epidemic prevention and control and ensure that the iron wall of the capital has a solid foundation. The parties concerned apologized for the "accidental injury" of those returning to Beijing and improved relevant relief channels, which is a vivid portrayal of strengthening epidemic prevention and control and paying attention to improving the temperature of humanistic care. Changping District of Beijing, the most important area in this round of epidemic, echoed with tens of thousands of people in key areas of touch and control, more than 100000 people for nucleic acid testing, and more than 20 isolation points for medical observation for the first time. It was the birthday of four visitors. The staff carefully prepared longevity noodles. It was specially prepared for health care videos such as traditional Chinese medicine acupoint exercises, Baduanjin and Taijiquan, Hundreds of special vehicles are on standby to send pregnant women and other special isolation personnel to the hospital. Echoing the "three shifts" of nearly 5000 government staff, doctors, police and more than 1000 volunteers for checkpoint sealing and control, nucleic acid detection, psychological counseling and material support, it is timely to distribute hundreds of cotton tents, thousands of cotton coats and hundreds of heaters when the winter night comes For example, in novel coronavirus pneumonia cases in Beijing, two cases were diagnosed in Chaoyang District, where the measures for harmonizing nucleic acid detection were carried out rapidly, and the measures such as home observation and health monitoring were strictly implemented. A special environment was set up to carry out comprehensive environmental killing for schools, sports venues and temporary vaccination sites. Strengthen humanistic care and psychological counseling for isolated personnel. Relevant schools appoint special personnel to collect and report students' health status every day. Teachers are responsible for students in groups and do a good job in psychological counseling. At the same time, the school starts online teaching arrangements to let students suspend classes without suspension, etc. At present, the epidemic prevention and control is still in a critical period of "external defense input and internal defense rebound". The efforts of scientific prevention and control and accurate prevention and control are not reduced, the feelings are warm and the temperature is not reduced. We will be able to unite a strong force of unity and resolutely win this round of epidemic prevention and control resistance war. (outlook new era)