Since the beginning of this year, Qingdao, Shandong Province, has issued nearly 300000 preferential treatment cards for veterans, built 9 patriotic and military support commercial streets, and more than 4300 member units have joined the patriotic and military support alliance, providing nearly 10 million yuan of exclusive preferential treatment for active and retired soldiers—— The island of loving the army and the city of supporting the army ■ Zhang Qiang, Liu pengpeng, Chen Tao Editor's note: veterans are the precious wealth of the party and the state. Doing a good job in the security of veterans is of great significance and far-reaching influence. In recent years, focusing on the goal of "making soldiers a respected career in the whole society", a series of policies and measures have been issued throughout the country to support the army. From taking free buses and subways, to visiting scenic spots without ticket fees, and then to enjoying preferential shopping and consumption, the atmosphere of respecting the army and supporting the army in the whole society has become stronger and stronger. Today, we walk into Qingdao, Shandong Province, which has been rated as the "national model city for double support" for 9 consecutive years, and feel the unique charm of "island of loving the army and city of supporting the army". Create a matrix for reverence to see "Drip - preferential card -" accompanied by a crisp prompt, veteran Xu Dongjun smoothly took a bus from Shazikou bus station in Laoshan District, Qingdao to his work unit on qutangxia Road, Shinan District, and began his day's work. "I feel honored to brush the preferential treatment card every day. I not only get economic benefits, but also feel respected and courteous." Xu Dongjun, a 20-year-old veteran, said that with the preferential treatment card, I can save 18 yuan in bus fare and nearly 3000 yuan in more than half a year. Since February 1 this year, nearly 300000 veterans in Qingdao have applied for preferential treatment cards for veterans. "Qingdao has developed public transport, with buses and subways all over the city. It is also a well-known tourist city in China. It can launch preferential cards to allow more than 300000 veterans to take buses and subways free of charge and visit scenic spots priced by the government, which shows the great pattern of supporting the army in Qingdao!" Liu Maomao, director of the Political Work Office of Qingdao garrison District, praised it. If the ex serviceman preferential treatment card represents the respect for soldiers, then the patriotic army support alliance shows the responsibility of society. On February 8, Qingdao announced that nearly 1000 enterprises and institutions had become the first batch of alliance member units; On March 1, Qingdao patriotic military support alliance service month was launched; On April 17, the first patriotic and military support commercial street in Qingdao was located in rongchuang maokai street, Oriental film capital, West Coast New Area From the smooth opening of the preferential treatment card for veterans to the formal establishment of the patriotic military support alliance, and then to the high-profile appearance of the patriotic military support commercial street, Qingdao's military support matrix has been expanding, and the spillover effect has become increasingly prominent. "Joining the army support team is also a great honor for us." pan shangzn, the unit participating in the construction of the first patriotic army support commercial street and the general manager of a group in Shandong, said that more than 90% of the merchants of the group have joined the army support alliance, covering more than 200 merchants of various business types. There are also army support post stations in the shopping malls, which can provide catering, accommodation, rest and Charging and other high-quality services and enjoy preferential prices. "The patriotic military support commercial street is built by relying on the formed business district or commercial street, and there are no less than 50 member units of the business alliance, accounting for no less than 50%. At present, nine patriotic military support commercial streets have been built in the city." Wang Xun, deputy director of Qingdao Bureau of Veterans Affairs, introduced that the patriotic military support commercial street is equipped with cultural signs, flags and Regularly hold preferential activities to love the country and support the army. The purpose is to build the patriotic and military support commercial street into a socialized platform for all sectors of society to actively participate in supporting the army and families, and a socialized position for patriotism and national defense education, so as to truly make supporting the army and families, supporting the government and loving the people become the emotional recognition and conscious action of the general public and military officers and soldiers. Create standards and standardize service processes Standardization plays a fundamental, strategic and leading role in the service guarantee of retired soldiers, and is the fundamental premise to ensure the service quality and improve the service efficiency. In December 2019, Qingdao held a kick-off meeting for the establishment of a four-level service guarantee system standardization pilot for veterans, and printed and distributed the implementation plan for the establishment of a provincial standardization pilot for government services for veterans in Qingdao. "Difficult things in the world must be done easily; major events in the world must be done in detail." by combing the systems, documents, work plans, operation manuals and other materials within the scope of responsibilities of municipal, county (District), town (street) and village (community), the standardization framework is determined, highlighting the improvement of the system norms in three aspects: general standards, internal management and external services, forming a highly operational The establishment plan in line with the actual service guarantee work, and relevant policies and standards have been issued successively: —— We formulated the code for the implementation of a series of welcome activities for veterans returning home, clearly specifying the number, location requirements, banner style, welcome signs, reception process, policy publicity materials, etc. of reception stations returning home. Once we changed the situation of fighting separately and being arbitrary in the past, the happiness of veterans doubled. —— Formulate service standards such as the code for receiving and reporting of retired soldiers and the work specification for "four services", promote the service mode of "multi department linkage and one-stop handling", clearly specify the one-stop reporting coordination department, reporting process and link division, and reduce the reporting time of retired soldiers from 5 working days to half an hour. —— Formulate the service specifications for the employment and entrepreneurship lecture hall of retired soldiers and the service specifications for special recruitment of retired soldiers, promote the service standards for employment and Entrepreneurship of retired soldiers, and create a full chain employment service standard for employment training, job recommendation, situation analysis and characteristic services. —— The Qingdao municipal regulations on the handling of preferential treatment cards for veterans was formulated. Through standardized operation specifications and handling procedures, 6000 centralized handling points were set up in the city, and the centralized handling of preferential treatment cards was carried out at the same time. —— Formulate the work specification for the membership of member units of the patriotic army support alliance, and refine the operation standards of application, preliminary evaluation, identification, publicity, signing, licensing and other links in the recruitment process of the patriotic army support alliance. According to statistics, in the process of establishing standardization, the city's four-level service organization for veterans sorted out 171 service items and formed 119 work standards. Taking this opportunity, it straightened out the operation mechanism and service process of the Veterans Service Center (station), solved the problems of "what to do" and "how to do" of the Veterans Service Center (station), and realized the quality of the military support service system Fine development. "Under the background of standard guidance, it can make the service of supporting the army more convenient, simplify links, optimize processes and improve efficiency through standard thinking, and continuously enhance the sense of honor, acquisition and belonging of veterans and other preferential care objects." Liu Guangdong, director of the city's Veterans Service Center, introduced that Qingdao has carried out standardization construction throughout the whole business and all links of Veterans Service Guarantee, The standardization pilot has been used to promote the upgrading of service quality, and a standard system with parameters, standardized service, yardstick and basis for evaluation has been constructed. Move forward and love to the heart "Hello, comrades in arms, welcome home with honor. Please register here and get the" return with honor "gift bag." as soon as Li Hongfan, a retired soldier, got off the train, he felt the enthusiasm of the people in his hometown. The staff took his luggage and put on the carefully prepared red flowers for him. In the retirement season, Qingdao has set up 33 "reception stations for returning veterans" at major railway stations, bus stations and other transportation hubs and Veterans Service Centers (stations) to carry out a series of "returning home" welcome activities. At the reception station, the staff distributed the "check-in instructions", "contact service card" and "guidelines for employment and entrepreneurship policies" to each retired soldier. They answered questions for the retired soldiers on site, guided the retired soldiers in employment and entrepreneurship, and arranged a comfortable rest area so that the retired soldiers could feel the warmth of their hometown when they got off the bus. The gongs and drums were noisy when I went, and I was welcome when I came back. The sincere "return to glory" series of activities is only an epitome of Qingdao's support for the army. Since its establishment, Qingdao Bureau of Veterans Affairs has always adhered to the principle of "zero distance service and considerate solution", and created an emotional and warm service brand for supporting the army through pre service, forward position and forward force. The reporter learned that over the past three years, Qingdao has supported veterans to establish more than 1600 enterprises, with an annual output value of more than 6 billion yuan and more than 20000 jobs; More than 2000 retired soldiers were organized to enter colleges and universities for academic education and skill improvement free of charge, more than 140 job fairs were held, and more than 100000 jobs were provided; Build an entrepreneurship platform for retired soldiers at the municipal, district and town levels, and establish 20 municipal incubation bases; Nearly 390 million yuan of loans were granted to veterans for entrepreneurship, with interest discounts of more than 30 million yuan. "I would like to express my sincere thanks to the retired military workers who are fighting in 4 districts and 12 service stations in Qingdao!" not long ago, during the centralized reception of retired military cadres, the leaders of a garrison Department spoke highly of the reception of retired military cadres by Qingdao Bureau of Veterans Affairs: "the staff are relieved, the handover of troops is assured, and the retired military cadres are comfortable." The service is warm and caring. When receiving retired military cadres every time, the staff of the special class received by Qingdao Veterans Affairs Bureau will explain the policies and relevant service standards in six aspects: general situation of the general retirement center, file review, financial salary review, implementation of medical treatment, transfer of Party organization relations and grid management one by one, so as to achieve "clear policy and business, no error in file finance and high accuracy of organization and management" 。 The meticulous, considerate and warm-hearted service has won praise from retired military cadres and the handover troops, and 23 thanks banners have been received within three months. "Supporting the army is an active service, not a passive service, and we can't wait for the troops to find services." Zhao Jiliang, deputy director of Qingdao Bureau of Veterans Affairs, said that since its establishment, the Bureau has successively formulated 169 basic preferential treatment items for military dependents, veterans and other preferential care objects in Qingdao, and actively helped the garrison solve more than 600 problems. In the past two years, they have successively completed the changmen Yandao power supply project and the ChaoLian Island seawater desalination project, ending the history of 58 years of no power supply and 70 years of "relying on the sky to draw water" of the island garrison; We have solved the problem of entering school for nearly 3000 military children, and received and resettled about 3600 demobilized cadres and about 9000 retired soldiers; It took the lead in the country to realize the "random placement" of military family members, resettling more than 180 military family members, which has basically achieved the satisfaction of all parties. "Supporting the army is a big task, and we must learn to mobilize and use all forces to create a double support pattern of" military and civilian unity, government leadership, social relay and national participation. "Sun zongzi, Secretary of the Party group and director of Qingdao Bureau of Veterans Affairs, said that Qingdao's support for the army is only the first step, and a better future lies ahead. Work together to create and share achievements —— Let's talk about the work of supporting the army Chen Tao, director of Political Work Office of Qingdao garrison District: In Qingdao, "making soldiers a profession respected by the whole society" has become a specific measure. We can not only take the bus and subway for free, but also visit scenic spots without ticket fees. There are discounts on consumption. The scope of preferential treatment is becoming wider and wider, and we get more and more benefits. As a soldier, while enjoying the respect and glory from all walks of life, I also feel the great responsibility on my shoulders. We must bear in mind the purpose of serving the people wholeheartedly, strengthen the responsibility, train our ability to win wars and live up to the third party