Think Tank

Challenges and Future Development of Digital Elderly Care Services

2025-05-09   

As an emerging elderly care service model, digital elderly care can provide more convenient, efficient and personalized elderly care services for the elderly through the integration of Internet, big data, artificial intelligence and other modern information technology means, which will become an important way for China to deal with the challenges of population aging. The 14th Five Year Plan for the Development of China's Aging Industry clearly proposes to promote the technological and intelligent upgrading of elderly products, and build a smart society that meets the needs of the elderly. The research team of the National College Student Innovation Training Project "Research on the Digital Transformation and Development of Elderly Care Institutions in Hunan Province under the Background of Digital Intelligence Era (S202410554305)" conducted a special study on digital elderly care services. Through visits and research, they fully summarized the challenges and development opportunities faced by elderly care institutions in achieving digital transformation, in order to promote the technological upgrading of elderly care institutions, enable elderly people to truly improve their quality of life in the development of digital society, and achieve "happiness, achievement, and success in old age". Digital Elderly Care: Challenges Faced by Adaptation, Safety, and Collaboration in Digital Elderly Care Services. On the one hand, elderly people have insufficient adaptability to modern digital technology and face obstacles in operation and use. On the other hand, the data security and privacy protection mechanisms of digital elderly care services are not yet perfect, and the risk of information leakage is prominent. Meanwhile, ineffective cross departmental collaboration and difficulties in resource integration have hindered the efficient promotion and quality improvement of digital elderly care services. Firstly, there is the issue of modern digital technology and the adaptability of the elderly. Compared with the younger generation, the Internet penetration rate of the elderly is relatively low, which to some extent limits the popularity and effectiveness of digital elderly care services. For the elderly population, a more intuitive and understandable operating interface should be designed, and personalized usage guidance and training should be provided to enhance their awareness of the ease of use of digital elderly care service products. In addition, the government should strengthen cooperation with social service organizations and institutions, encourage the development of more products and services suitable for the elderly through policy guidance and financial support. Only by truly starting from the actual needs of the elderly can we effectively solve the problems of technology popularization and elderly adaptability, thereby promoting the sustainable development of digital elderly care services. Secondly, digital elderly care service data security and privacy protection. The challenges of data security and privacy protection in the digital age cannot be ignored. With the construction of smart elderly care communities and the popularization of mobile health monitoring services, a large amount of sensitive personal health data and life information are collected and processed. If these data are improperly used or leaked, it not only violates the privacy rights of the elderly, but may also pose system security risks due to personal information theft. When promoting digital elderly care services, it is necessary to establish strict data security management systems to ensure encrypted storage and transmission of data, as well as rigorous access control. The third issue is the cross departmental collaboration and resource integration in digital elderly care services. The promotion of digital elderly care services requires the collaborative efforts of multiple departments such as health, civil affairs, and technology. But in reality, there are often problems such as information silos, scattered resources, and inconsistent policy implementation. The model of "Internet plus" can be used for reference to realize data sharing and business collaboration by establishing a unified digital elderly care information platform. In addition, third-party evaluation agencies and professional social organizations can be introduced to further improve service quality and efficiency, and ensure the sustainable development of digital elderly care services. Digital Elderly Care: Breakthrough, Innovation, and Integration Strategies. As digital elderly care moves towards the future, it requires breakthroughs, innovation, and integration from multiple dimensions. Optimize technological design, enhance the adaptability of the elderly, lower the threshold for their use, establish a comprehensive data security protection mechanism, strengthen privacy protection barriers, enhance cross departmental collaboration mechanisms, integrate resources from all parties, achieve efficient collaboration in elderly care services, and create a safer, more convenient, and warmer digital elderly care ecosystem for the elderly. Firstly, establish a sound digital elderly care service system. It is expected that by 2030, the elderly population aged 60 and above in China will account for over 25% of the total population. In the face of the challenge of aging, it is necessary to rely on big data technology to establish health records and demand databases for the elderly, predict the demand for elderly care services through analysis models, and achieve precise allocation of limited resources. In addition, while establishing a sound digital elderly care service system, attention should be paid to cross departmental collaboration and resource integration. Through government guidance and collaboration with multiple departments such as elderly care service institutions, healthcare, social security, and education, we aim to build a "one-stop" service platform for elderly care services. At the technical level, efforts should be made to strengthen the construction of mobile health monitoring and remote medical services, utilizing IoT technology to achieve real-time monitoring and analysis of elderly health data. At the same time, we should actively explore the application of virtual reality (VR) and augmented reality (AR) technologies in elderly care, enriching the spiritual life of the elderly while ensuring their material security. Pay attention to the improvement of digital literacy among the elderly, and through conducting digital skills training, help them master the basic methods of using smart devices, enhance their acceptance and frequency of using digital services. Secondly, strengthen talent cultivation and technological updates. Strengthening talent cultivation and technological innovation is the key to achieving sustainable development. With the rapid development of information technology, digital elderly care services require a professional talent team that understands both technology and elderly care. According to the data of the National Bureau of Statistics, by the end of 2024, there will be 310.31 million people aged 60 and above in China, accounting for 22.0% of the national population. Among them, the population aged 65 and above is 220.23 million, accounting for 15.6% of the national population. Faced with such a large elderly population, it is necessary to cultivate a group of composite talents who master modern information technology and understand the needs of the elderly through professional training and continuing education. Technological updates are the driving force behind the continuous progress of the digital elderly care service system. With the continuous maturity of technologies such as artificial intelligence, big data, and cloud computing, it is necessary to actively introduce and apply these advanced technologies to improve the efficiency and quality of elderly care services. In addition, the government should introduce corresponding policies to encourage and support relevant enterprises to carry out technological innovation, and provide more personalized and intelligent elderly care service products for the elderly. In the process of talent cultivation and technological updates, attention should also be paid to improving the digital literacy of the elderly population. Digital skills training can be conducted to help elderly people overcome the "digital divide" and better adapt to digital elderly care services. At the same time, the concept of User Centered Design (UCD) can be introduced to ensure that technological updates match the actual needs of the elderly. Through these measures, the digital elderly care service system will be further improved, providing more comprehensive, convenient, and efficient elderly care services for the elderly. The third is to enhance the digital literacy of the elderly. In the construction of a digital elderly care service system, enhancing the digital literacy of the elderly is the key to achieving sustainable development. With the continuous advancement of technology, digital elderly care service models such as telemedicine, smart wearable devices, and virtual communities have provided convenient lifestyles for the elderly. However, the widespread digital divide among the elderly population has become a bottleneck restricting the popularization of these services. According to the data released by the China Internet Network Information Center (CNNIC), by the end of 2024, the proportion of elderly Internet users aged 60 and above in China will be 14.3%. In the first half of 2024, 7.42 million new Internet users will be added, of which 20.8% will be over 60 years old. This shows that the majority of elderly people are increasingly receptive to the Internet and their desire for digital life is rising. However, at the same time, a large number of elderly people still fail to effectively access and use digital services. Therefore, education and training programs can be used to enhance the elderly's ability to use smart devices and their awareness of digital services, thereby creating an inclusive digital elderly care environment and ensuring that the elderly can fully benefit from the convenience brought by digitalization. (New Society)

Edit:Luo yu Responsible editor:Wang xiao jing

Source:china.com

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