Think Tank

Booking platform using 'photo fraud'? Merchants cannot be so misled

2025-04-27   

Recently, a netizen revealed on social media that when he booked a single room in a 95 yuan/night express apartment through a certain booking platform in Beijing, he found that the room area was less than 5 square meters, narrow and cramped, with the bed closely attached to the wall and almost no activity space, like a "capsule room" or a renovated version of the utility room. From the real photos of the room provided by netizens, it can be seen that this single room is narrow and can only accommodate one narrow single bed. The head of the bed is tightly attached to the storage cabinet, without windows or air conditioning. The top is a closed ceiling, with almost no extra space for activities. The overall layout is like a containerized sleeping compartment. However, the property photos displayed on the travel platform page are a light toned space with a bed and a neat wardrobe, without any warning information such as "non-standard layout". Such a huge contrast truly shocks consumers. It should be noted that in the face of questioning, the person in charge of the express apartment responded by saying, "The photos and apartment layouts posted on the platform are only for reference and cannot be used for 'exams'." Surprisingly, the pictures on the booking platform are only for' reference '? This hotel "photo fraud" incident is not only an individual consumer dispute, but also like a mirror reflecting the deep-rooted problem of false advertising in the online tourism industry, as well as the profound crisis of business ethics and consumer trust in the digital economy era. In the consumption scenario dominated by virtual transactions, the housing images displayed on the platform have already surpassed the scope of visual materials and become the core basis for consumer decision-making. The Consumer Rights Protection Law explicitly grants consumers the right to know, but some businesses have transformed "beautification images" into tools for harvesting traffic, using technological means to blur the boundary between reality and fiction. This behavior not only tramples on business ethics, but also systematically undermines the spirit of market contracts - when "what you see is not what you get" becomes a hidden rule in the industry, honest businesses are actually at a competitive disadvantage due to the lack of "editing skills", and the market is thus trapped in a vicious cycle of "bad money driving out good money". The repeated prohibition of "photo fraud" in hotels is rooted in the breakage of multiple responsibility chains. Merchants deliberately exaggerate product advantages in pursuit of exposure; The platform is constrained by the traffic monetization model, and the review of false advertising is merely a formality; There is a governance shortcoming at the regulatory level of "more post punishment and less pre prevention". According to data from the China Consumers Association, there is an increasing trend in complaints about online travel services where images do not match the category, and the cost of violating regulations is much lower than the revenue, leading businesses and platforms to be willing to take risks. This ecological imbalance of rights and responsibilities is continuously eroding the foundation of the industry. Breaking through the situation requires building a dual defense line of "technology+system". Merchants should actively adopt transparent display methods such as VR panoramic viewing and unfiltered video shooting, and make real property information their core competitiveness; The platform needs to establish intelligent review systems such as AI image recognition and user evaluation big data analysis to implement a "one vote veto" against false advertising; The regulatory authorities have clarified the responsibility for platform review, established a "credit blacklist", and implemented cross platform joint punishment for repeat offenders. At the same time, we will improve the system of reversing the burden of proof for consumers, lower the threshold for safeguarding their rights, and make the law a solid support for consumers. The essence of hotel photo fraud is a microcosm of the trust crisis in the digital economy. From algorithm recommendations to big data murder, from false advertising to privacy breaches, technology empowered consumer scenarios are facing unprecedented trust challenges. Rebuilding trust requires not only rigid legal constraints and intelligent supervision, but also calls for the industry to return to the essence of service. Only when merchants, platforms, and regulators work together to establish "authenticity" as the iron law of the industry, can digital consumption return to a healthy development track and make every trip full of peace of mind and expectations. (outlook new era)

Edit:Luo yu Responsible editor:Wang er dong

Source:yangtse.com

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