According to a report from the Guangdong Provincial Consumer Council on the 14th, in 2024, all levels of consumer committees in Guangdong Province received approximately 149400 visits and consultations from consumers, handled 723000 consumer complaints, and recovered approximately 513 million yuan in economic losses for consumers. According to the report, complaints are mainly concentrated in the Pearl River Delta region with a large economic output, a large consumer population, and high consumption activity. Relevant cities have received a total of 702800 complaints, accounting for 97.2% of the total. According to the nature of complaints, the top three in terms of complaint volume are after-sales service, contracts, and quality. Among them, the number of after-sales service complaints increased by 66709 over the previous year, with the largest total and the largest increase, mainly in the fields of telecommunications services, social services, home appliances and Internet services. From the perspective of complaint categories, the number of complaints for both service and product categories has increased. Among the service complaints, Internet services, social life services and telecommunications services ranked the top three. The total number of Internet service complaints is still high, and the increment of telecommunication service complaints is the largest. The Guangdong Consumer Council stated that last year's complaint hotspots and difficulties focused on "inconsistent cross-border consumption service standards in the Bay Area", "hidden traps in QR code payments", and "false advertising in live streaming sales". Among them, as the total consumption of Guangdong, Hong Kong, and Macao continues to rise, the lack of unified rules and standards in some goods and services has led to consumer disputes. According to statistics, in 2024, the Guangdong Consumer Council received a total of 247 complaints related to Hong Kong and Macao. The Guangdong Consumer Council believes that with the continuous improvement of integration in the Bay Area, consumers have put forward higher requirements for cross-border consumption services. It is recommended that relevant departments in the three regions actively promote the implementation of the same sales and after-sales policies for the same brand of related enterprises in the Guangdong Hong Kong Macao Greater Bay Area. Merchants providing goods and services to Hong Kong and Macao consumers should provide detailed reminders and explanations of after-sales service policies. Guangdong Hong Kong Macao consumer rights organizations should strengthen cooperation and further smooth the channels for Hong Kong and Macao consumers to file complaints. (New Society)