On the 26th, it was learned from the National Immigration Administration that starting from November 26th, the 12367 Immigration Management Service Platform telephone terminal will add Russian, Japanese, and Korean language service functions on the basis of the original bilingual services in Chinese and English. Users who dial 12367 can select the corresponding language service in the voice navigation options according to their own needs. As an integrated "customer service center" and "one stop shop" opened by the National Immigration Administration for inbound and outbound personnel, the 12367 Immigration Management Service Platform provides 7 × 24-hour intelligent real-time response services for Chinese and foreign personnel and enterprises, with "one stop answering, immediate handling, and one stop handling". Since its launch on April 8, 2021, as of the end of October 2024, the platform has received over 14 million domestic and foreign calls related to business consultation, opinions and suggestions, and reports of illegal clues in the field of Chinese immigration management, covering 156 countries and regions worldwide; The first call resolution rate for incoming calls is 99.9%, with an average satisfaction rate of 98.6%. Next, the National Immigration Administration will continue to optimize the operation of the 12367 service platform, expand service channels and functions, actively respond to the convenience needs of inbound and outbound personnel, and strive to make new contributions to facilitating the exchange of Chinese and foreign personnel, promoting high-level openness and high-quality development through services. (New Society)
Edit：Yi Yi Responsible editor：Li Nian
Source：www.new.cn
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