I recently bought two cans of hazelnuts on an e-commerce platform. When I bought them, the product page description showed that the two cans of hazelnuts weighed a total of 500 grams. However, after receiving the goods, I felt that they were very light. After weighing, I found that the actual weight of each can of hazelnuts was only 144 grams Today, Ms. Hu, a consumer from Nanchang City, Jiangxi Province, told reporters that "the merchant used thick plastic cans and a heavy pack of desiccants." Due to the weight of the product not matching the actual description, Ms. Hu approached the merchant to explain. The merchant's customer service explained that 250 grams is the total weight of the product, and the actual weight of hazelnuts is 150 grams per can. Ms. Hu questioned, 'If that's the case, why don't you indicate it on the product page?' Coincidentally. On October 16th, Mr. Jia, a consumer in Beijing, placed an order for liquid nitrogen frozen durian at a chain fruit store through an online platform. The product page shows that the durian has a specification of 2.4 kilograms to 2.6 kilograms per piece. However, upon arrival, Mr. Jia weighed and found that the product, including packaging, weighed only 2.2 kilograms, and the net weight of durian was only 1.95 kilograms. Even if it's 2.4 kilograms, I can accept it. I didn't expect it to be so much less, "Mr. Jia said. Mr. Jia asked the merchant about this matter, and they said that fresh products inevitably have errors. The merchant also emphasized that this durian has the same price and weight in over 100 fruit stores under the brand. Dissatisfied with the merchant's explanation, Mr. Jia complained to the platform, and ultimately the platform compensated him with a 20 yuan voucher. Claiming to have 100 garbage bags per roll, in reality there are only 50; 5 liang of crabs actually only have a little over 3 liang; On the Black Cat complaint platform, complaints about missing weight in online shopping products are not uncommon, despite receiving 40 large packages of snacks and receiving mini versions of small packages. A public opinion analysis report released by the Jiangsu Provincial Consumer Rights Protection Committee on August 30th showed that from January 1st to August 23rd this year, there were more than 18000 pieces of consumer rights protection public opinion information related to "insufficient weight of online shopping products" nationwide. This issue is becoming a new pain point for consumers in online shopping. Regarding the situation where online shopping products are short of weight, lawyer Liao Jianxun from Guangzhou Guoding Law Firm believes that on the one hand, some merchants have not operated with integrity, intentionally adopting misleading and inducing propaganda to deceive consumers in terms of product weight; On the other hand, the cost of illegal activities by merchants is low. After consumers raise concerns about a shortage of weight, at most they can offer a return or compensation for the price difference. Liao Jianxun stated that according to the relevant provisions of the Consumer Rights Protection Law, operators who provide false descriptions of the weight or quantity of goods on the product detail page, resulting in consumers purchasing insufficient quantities of goods, are suspected of infringing on consumers' right to know and fair trade. Merchants who falsely label the weight or intentionally blur the net weight of goods with the total weight are suspected of consumer fraud by misleading and inducing consumers through false advertising. Liao Jianxun believes that e-commerce platforms should improve their operating rules and squeeze the space for merchants' "tricks", especially for vulnerable product categories such as fresh food and snacks. Improve the reputation evaluation system, establish a sound punishment mechanism, and promptly punish or dismiss non compliant merchants, leaving no room for those who attempt to fall short. (New Society)
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