Experience in Deepening the Reform of Government Services in Xihu District, Nanchang for the Convenience of the People and the Benefit of Enterprises
2024-07-26
I want to open employee social security and medical insurance accounts for the company, and I also need to associate them with taxation, "Ms. Gu asked at the consultation desk of the Citizen Center. This is a scene that appeared on July 23rd at the Citizen Center in Xihu District, Nanchang City, Jiangxi Province. Under the guidance of the staff, Ms. Gu spent over an hour completing all the tasks. I thought I could finish at most one task in one morning, but I didn't expect it to be so fast. The overall experience was very good, "Ms. Gu said. The reform of government services is an important link in improving administrative efficiency, and it is also a vivid practice of reform for the people. The Third Plenum of the 20th Central Committee of the Communist Party of China decided to promote the standardization, normalization, and facilitation of government services. From reissuing identity documents to changing business licenses, each "key small matter" has achieved the goal of "only entering one door, completing everything" at the Xihu District Civic Center, becoming a concentrated manifestation of Xihu District's deepening of government service reform, improving public convenience and satisfaction in recent years. Hu Hai, member of the Standing Committee of Xihu District Committee and Executive Deputy District Chief, introduced that currently 964 district level government service items have been placed in the Citizen Center based on application. At the same time, in conjunction with the "city county equal power" reform, 118 items have been processed by municipal departments, achieving "comprehensive reception at the front desk and classified approval at the back desk". The center receives an average of 1400 visitors per day, handles 1143 transactions, and continuously improves the satisfaction of the public. The sense of gain of the people is the evaluation criterion for testing the effectiveness of reforms, which cannot be separated from the reform of government service mechanisms and the transformation of staff concepts. On the desk of Zhou Siyi, a staff member at the comprehensive window, the call lists are a testament to her busy schedule. Nowadays, our window office operates on a scoring system, which assigns points based on factors such as timeliness, difficulty, and satisfaction, encouraging us to be more proactive in providing better services to the public, "she said. Transforming passivity into proactivity, the window staff's efficient service has more intrinsic motivation. Zhou Siyi told reporters that more than one member of the public who came to handle the matter, after feeling the warmth of the service, sent her a banner of praise. Zhou Siyi sighed, "The feedback from the masses is the highest rating for our service work." In the digital age, "efficiently accomplishing something" cannot be achieved without digital empowerment. Looking at the Civic Center Hall in Xihu District, the application of new technologies is quietly changing people's lives. In the 'One Call, Two Seconds Response Zone', the reporter saw two staff members wearing headphones and staring closely at the screen. Through remote virtual windows, services can be invoked to provide online specialist services to solve urgent matters. The staff said that any business or service needs online can be called through the platform. The "cloud agent" in the background can provide "face-to-face" services and "end-to-end" guidance for enterprises through remote video connection. Enterprises will no longer be limited by location and time when handling business, achieving dual value addition in space and time. In addition to basic government services, the Xihu District Citizen Center is actively expanding its value-added service offerings, extending government services wherever people's needs lie. Entering the job search and recruitment area of the center, the large screen will display real-time information on recruitment companies, job benefits, work locations, etc. Job seekers can scan the QR code to apply online. On July 23rd, recruiters from four companies including Nanchang Shangri La Hotel and Nanchang Women's Home Service Co., Ltd. were participating in a small public welfare recruitment activity organized by the "Employment Home" of Xihu District Citizen Center every week, introducing job requirements and registering for interviews on site. Huang Xiaoping, the human resources assistant of Women's Family Service, said, "Last week, we received more than 10 job application registration forms, and some of them have already reached employment intentions through interviews." According to statistics, from May to mid July this year, the "Employment Home" of Xihu District Citizen Center held 16 offline job fairs, with more than 990 job seekers participating and 115 intentions reached on the spot. Finding positions is convenient and accurate. From employment assistance, to guidance on corporate financing and loans, to legal aid and dispute arbitration, an increasing number of convenient and beneficial services for businesses are being provided one-stop at the Citizen Center. In the future, with the aim of improving the happiness and satisfaction index of the masses and enterprises, we will integrate the spirit of the Third Plenary Session of the 20th Central Committee of the Communist Party of China into the process of deepening the value-added reform of government services Tao Yiguo, Secretary of Xihu District Committee of Nanchang City, said. (New Society)
Edit：He Chuanning Responsible editor：Su Suiyue
Source：Xinhua
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