Notice: Undefined index: OS in /usr/home/wh-as5ubll29rj6kxf8oxm/htdocs/Include/const.inc.php on line 64 Notice: Undefined variable: siters in /usr/home/wh-as5ubll29rj6kxf8oxm/htdocs/Include/function.inc.php on line 2414 Notice: Undefined index: User in /usr/home/wh-as5ubll29rj6kxf8oxm/htdocs/pcen/const.inc.php on line 108 Notice: Undefined offset: 0 in /usr/home/wh-as5ubll29rj6kxf8oxm/htdocs/Include/function.inc.php on line 3607 Notice: Undefined offset: 0 in /usr/home/wh-as5ubll29rj6kxf8oxm/htdocs/Include/function.inc.php on line 3612 Notice: Undefined offset: 0 in /usr/home/wh-as5ubll29rj6kxf8oxm/htdocs/pcen/common.php on line 70 Notice: Undefined offset: 0 in /usr/home/wh-as5ubll29rj6kxf8oxm/htdocs/pcen/common.php on line 74 Notice: Undefined index: User in /usr/home/wh-as5ubll29rj6kxf8oxm/htdocs/pcen/common.php on line 158 Notice: Undefined index: SID in /usr/home/wh-as5ubll29rj6kxf8oxm/htdocs/pcen/common.php on line 177 Notice: Undefined index: UID in /usr/home/wh-as5ubll29rj6kxf8oxm/htdocs/pcen/common.php on line 179 Notice: Undefined variable: UserName in /usr/home/wh-as5ubll29rj6kxf8oxm/htdocs/pcen/common.php on line 180 Notice: Undefined variable: Mobile in /usr/home/wh-as5ubll29rj6kxf8oxm/htdocs/pcen/common.php on line 181 Notice: Undefined variable: Email in /usr/home/wh-as5ubll29rj6kxf8oxm/htdocs/pcen/common.php on line 182 Notice: Undefined variable: Num in /usr/home/wh-as5ubll29rj6kxf8oxm/htdocs/pcen/common.php on line 183 Notice: Undefined variable: keyword in /usr/home/wh-as5ubll29rj6kxf8oxm/htdocs/pcen/common.php on line 184 Notice: Undefined index: ac in /usr/home/wh-as5ubll29rj6kxf8oxm/htdocs/pcen/common.php on line 189 Notice: Undefined index: CHtml in /usr/home/wh-as5ubll29rj6kxf8oxm/htdocs/pcen/common.php on line 191 Notice: Undefined offset: 0 in /usr/home/wh-as5ubll29rj6kxf8oxm/htdocs/pcen/common.php on line 201 Notice: Undefined index: t in /usr/home/wh-as5ubll29rj6kxf8oxm/htdocs/pcen/info_view.php on line 40 Notice: Undefined offset: 0 in /usr/home/wh-as5ubll29rj6kxf8oxm/htdocs/Include/function.inc.php on line 3607 Notice: Undefined offset: 0 in /usr/home/wh-as5ubll29rj6kxf8oxm/htdocs/Include/function.inc.php on line 3612 Notice: Undefined variable: strimg in /usr/home/wh-as5ubll29rj6kxf8oxm/htdocs/Include/function.inc.php on line 3612 Notice: Undefined offset: 1 in /usr/home/wh-as5ubll29rj6kxf8oxm/htdocs/Include/function.inc.php on line 617 Notice: Undefined index: enseo in /usr/home/wh-as5ubll29rj6kxf8oxm/htdocs/Include/function.inc.php on line 3076 Notice: Undefined variable: TPath in /usr/home/wh-as5ubll29rj6kxf8oxm/htdocs/pcen/info_view.php on line 125 The Annual Report on the Protection of Consumer Rights and Interests in China (2023) proposes to accelerate the construction of legal systems in the new consumption field-瞭望新时代网

Law

The Annual Report on the Protection of Consumer Rights and Interests in China (2023) proposes to accelerate the construction of legal systems in the new consumption field

2024-05-28   

The China Consumers Association released the Annual Report on the Protection of Consumer Rights and Interests in China (2023) today, which comprehensively summarizes the significant achievements in legislation, administration, and judiciary of consumer rights protection in China in 2023. According to the report, in 2023, the National Consumer Association received a total of 1.3285 million consumer complaints, resolved 1.1274 million cases, and achieved a complaint resolution rate of 84.86%, recovering 1.37 billion yuan in economic losses for consumers. The report points out that there are still six prominent issues in the current protection of consumer rights in China: the legislation related to consumer credit in the financial sector is relatively lagging behind, and basic rights such as the right to information, privacy, revocation, and early repayment of loans of consumers need better legal protection; The supply of consumer rights protection systems in new consumption fields such as digital consumption is still insufficient. The construction of legal systems needs to be accelerated for consumption in areas such as intelligent terminals, smart homes, autonomous driving, digital human services, generative artificial intelligence services, metaverse virtual scenes, and blind box operations; The production and operation models of new types of food such as pre made dishes need to be standardized, and issues such as stale ingredients, insufficient flavor reduction, severe product homogenization, low branding, and inadequate standards have caused consumer concerns; There are many "domineering clauses" in medical beauty contracts, marketing "tricks" for consumers, and problems such as "black institutions and black doctors" leading to "beauty" becoming "disfigurement", which urgently require sound and normalized supervision; Under the digital background, the means of electronic fraud are constantly being innovated, AI profiling such as "precision fraud" and small-scale multiple scams make it difficult for consumers to prevent. It is urgent to strengthen the entire chain of governance and effectively enhance consumer awareness and ability to prevent fraud; The laws, regulations, and standards related to live streaming e-commerce and new online marketing need to be improved. Issues such as data fraud, vulgar "product promotion", and inducing private transactions on some platforms need to be urgently addressed. To this end, the China Consumers Association has proposed suggestions for consumer rights protection in 2024: cultivating and strengthening new consumption growth points, and stimulating consumption vitality; Accelerate the formulation and revision of relevant laws, and promote the high-quality development of institutional construction in the consumer sector; Efforts will be made to solve the difficulties and blockages in the field of people's livelihood consumption, and effectively ensure the personal and property safety of consumers; Continuously improving the level of public services, while strengthening quality management, improving consumer experience, and guiding rational consumption. (Lai Xin She)

Edit:Chenjie Responsible editor:Jia Jia

Source:http://www.legaldaily.com.cn

Special statement: if the pictures and texts reproduced or quoted on this site infringe your legitimate rights and interests, please contact this site, and this site will correct and delete them in time. For copyright issues and website cooperation, please contact through outlook new era email:lwxsd@liaowanghn.com

Recommended Reading Change it

Links