More than half a month after the implementation of the new express delivery regulations, some recipients have complained that "my doorstep is still signing for my package"
2024-03-22
"After the implementation of the new regulations on express delivery, I feel that there hasn't been much change. The delivery personnel still put the packages directly in the delivery cabinets in the community without making a phone call in advance," said Mr. Liu, who lives in Haidian District, Beijing. Mr. Liu often buys dog food online for his pet dog at home. Although he clearly writes his home address as the shipping address, the courier always puts the package directly in the delivery cabinet without his permission. "After the implementation of the new regulations on express delivery, I thought the situation would change, but the current situation remains the same." Mr. Liu's new regulations on express delivery are the newly revised "Management Measures for the Express Delivery Market", which have been implemented since March 1st. The new express delivery regulations stipulate that enterprises engaged in express delivery business shall not confirm receipt of parcels on behalf of users without their consent, nor shall they deliver parcels to intelligent express boxes, express service stations and other express end service facilities without authorization. A recent investigation by reporters found that although the new regulations for express delivery have been implemented for more than half a month, there is still a common situation where couriers directly deliver packages to post stations, express cabinets, etc. without notifying the recipients. A interviewed courier stated that it is difficult to complete the delivery task on time if each package is called to notify the recipient or delivered to their doorstep. So, how should the new regulations for express delivery be implemented? Recently, a reporter searched on a complaint platform using the keyword "new express delivery regulations" and found hundreds of complaints related to "failure to comply with the new express delivery regulations". Among them, the most common complaint was "directly leaving the post station without contacting, and not delivering goods to your doorstep.". In early March, Ms. Chen from Chaoyang District, Beijing purchased a fresh food online. However, when it was delivered on the same day, the courier did not contact Ms. Chen by phone, but instead placed it at the courier station as usual, and then sent the delivery code to Ms. Chen's phone. Unfortunately, Ms. Chen worked overtime that night and when she returned home from work, the courier station had already closed. The next day, when Ms. Chen retrieved the package, she found that the fresh food had deteriorated due to the rising temperature and could not be consumed. "Home delivery can be signed for by the elderly at home, and if there are any problems, they can be reported in a timely manner. Negative outcomes could have been avoided," Ms. Chen said. She contacted the courier, who said they were unaware of the new regulations on express delivery. Mr. Zhang, a resident of Tianjin, said, "Before the implementation of the new regulations on express delivery, there were often situations where logistics delivery information showed that the package had been signed for during online shopping, but the package could not be delivered to oneself. This situation has improved after the implementation of the new regulations on express delivery, but it still exists. Every time we need to call and inquire." "After the implementation of the new regulations, my 'doorstep' is still signing for my package." Mr. Xu, who lives in Chaoyang District, Beijing, said that in the past, express delivery drivers often left their packages at their doorstep, and then he received a text message on his phone saying, 'Your package has been signed for by your doorstep.' Nowadays, this situation continues. Regarding this, Professor Zhu Xiaofeng from the School of Law at Central University of Finance and Economics said that the new regulations on express delivery have made clear provisions on legal liability for violations such as directly delivering packages to post stations without notifying the recipient. The management department will order correction, issue a warning or criticism, and may also impose a fine of up to 10000 yuan; If the circumstances are serious, a fine of not less than 10000 yuan but not more than 30000 yuan shall be imposed. Lawyer Ma Lihong, Senior Partner of Beijing Dehe Heng Law Firm, stated that for most consumers
Edit：He Chuanning Responsible editor：Su Suiyue
Source：Legal Daily
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