Helping elderly people integrate into the digital age
2024-03-04
With the development of technology, carrying a mobile phone around the world has made people's lives more convenient. But it is also common to see scenes like this: elderly people with white hair holding their phones asking everywhere "why ride hailing services keep waving" and "how to scan codes for mobile payments". Nowadays, digitalization and intelligence have permeated every aspect of life. However, many elderly people are unable to enjoy the convenience brought by digital systems and intelligent terminals due to their difficulty in mastering their usage methods. They also encounter inconvenience in transportation, tourism consumption, and even risk falling into the trap of online fraud. In order to bridge the "digital divide" faced by the elderly, the Ministry of Transport, the National Railway Administration, the Civil Aviation Administration of China, and other six departments recently jointly issued a notice on further strengthening the work of age friendly and accessible travel services, which clearly requires all regions to retain the use of cash, optimize railway ticket functions, open love channels and accessible service windows, and further strengthen age friendly and accessible travel services. The State Council executive meeting held on February 23 reviewed and approved the "Opinions on Further Optimizing Payment Services and Improving Payment Convenience", emphasizing the need to focus on the inconvenience of payment for elderly people, foreign visitors and other groups, strengthen coordination and cooperation, increase necessary resource investment, and take multiple measures to overcome service bottlenecks. Cracking the "digital divide" problem among the "silver haired" is a two-way journey that requires joint efforts from all sectors of society. To keep the elderly up with the digital age, it is necessary to strengthen publicity and training, patiently guide, and enhance their digital literacy. Digital and intelligent promotion and training activities for the elderly can be carried out through community communication and other channels, encouraging them to learn digital skills with a patient and inclusive attitude. Strengthen the promotion of digital and intelligent operations in public places such as stations, banks, and shopping malls, and provide necessary information guidance and manual assistance. At the same time, relevant institutions and departments can also introduce some standardized and systematic "digital feedback" manuals to help elderly people accelerate their integration into digital life. To keep up with the digital age, it is necessary to upgrade and transform technology to provide more adaptive care for the elderly. We will increase the research and update of specialized smartphones, electronic devices, applications, and other products for the elderly. In response to the specific difficulties and needs of the elderly, we will focus on high-frequency daily activities such as shopping, travel, and medical treatment, and launch more products and applications that are suitable for their group characteristics and habits. We will make emergency intelligent devices for medical care, health, and emergency assistance a necessary project for aging adaptation, effectively improving the user experience of the elderly. To keep the elderly up with the digital age, it is necessary to be more meticulous in public services and social governance, and establish a sound social care and support system. Local management agencies should strengthen support for aging friendly policies, further improve and optimize traditional service guarantee measures, and retain "non digital" traditional service options. Set up necessary offline service windows for living expenses, medical treatment, transportation, and other service matters, and extend them to the grassroots level. At the same time, it is necessary to establish volunteer service organizations for the elderly, carry out caring activities and social participation projects, so that the elderly can be more calm and at ease in the digital world. With the aging population in our country
Edit：GuoGuo Responsible editor：FangZhiYou
Source：people.cnle
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