What conveniences will this document "efficiently accomplish something" bring?
2024-01-17
The Guiding Opinions on Further Optimizing Government Services, Enhancing Administrative Efficiency, and Promoting "Efficiently Doing One Thing" issued by the State Council were announced to the public on the 16th. What are the highlights of this document? What matters will be more convenient and efficient to handle? The suggestion is to take "efficiently completing a task" as an important lever to optimize government services and enhance administrative efficiency, promote the integration of online and offline development, achieve diversified service methods, optimized service processes, simplified service materials, and minimized service costs, maximize the convenience of enterprises and the people, and stimulate the endogenous driving force of economic and social development. "The foundation of 'efficiently accomplishing one thing' is to integrate the 'individual matters' handled by multiple departments into a' one thing 'from the perspective of the enterprise and the masses, and the key is to' efficiently accomplish it '," said Wang Yimin, Director of the Electronic Government Research Center of the Central Party School (National School of Administration). Focusing on the urgent needs and anxieties of enterprises and the general public, this document proposes the first batch of 13 key issues, including 8 items that belong to the business entity, including changes in enterprise information, establishment of transportation enterprises, establishment of catering stores, joint installation of water, electricity and network, credit repair, verification of legal and compliance information for enterprise listing, verification of bankruptcy information, and cancellation of enterprise registration; There are 5 personal services, including newborn birth, education enrollment, social security card resident services, disability services, and retirement. In recent years, the effectiveness of government service reform in various regions and departments has been continuously improving. However, overall, there are still varying degrees of problems such as lack of business collaboration, system interoperability, inconsistent standards, and inconvenient services. "The opinions have grasped the underlying logic that 'one thing' requires efficient collaboration among various regions and departments, and closely linked to the two entry points of reform guidance and digital empowerment, pushing the innovative development of government services to a new situation." said Meng Qingguo, a professor at the School of Public Management at Tsinghua University. Integrating online and offline, creating multi-level coverage channels for "one door", "one network", and "frontline" government services - Opinions proposed, promoting "only one door" for offline affairs, and improving an intensive and efficient offline government service system; Promote the "one-stop service" for online affairs, strengthen the construction of a national government service "one-stop network" with the national government service platform as the main hub and connecting various regions and departments of government service platforms; Promote the frontline response to the demands of enterprises and the public, and strengthen the integration of government service hotlines by relying on the 12345 government service convenience hotline. "Coordinating the three channels of 'one door', 'one network', and 'front line', promoting the full coverage and normalization of 'non closing' government services, can help the system solve problems such as running multiple 'doors' and accessing multiple' networks', and promote the diversification of work methods." Wang Yimin said. In the digital age, achieving something efficiently cannot be achieved without digital empowerment. Suggestions are proposed to fully leverage the supporting role of government service platforms, focus on improving the effectiveness of government data sharing, and continuously strengthen the full process application of new technologies. "By comprehensively utilizing platforms, data, and technology to create scenario applications suitable for government services, we can greatly improve the efficiency of government services." said Huang Huang, a professor at the School of Government Management at Peking University. The opinion encourages the exploration and application of natural language models and other technologies to optimize services such as intelligent question answering, intelligent search, and intelligent guidance, and better guide enterprises and the public to be efficient and convenient
Edit：He Chuanning Responsible editor：Su Suiyue
Source：Xinhua
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