Shrinkage of online shopping products makes consumers very distressed
2023-09-14
Recently, Beijing resident Wang Xin (pseudonym) saw on a live streaming platform that buying 5 bags of fruit and vegetable rabbit food only costs 15.9 yuan per bag. She immediately placed the order if she thought it was cost-effective. But after receiving the product, she felt that the packaging bag was noticeably smaller than what was displayed in the live broadcast. The bag I received shows a net weight of 1 kilogram, but the bag displayed on the live broadcast has a large appearance and looks heavy, with a weight of 2-3 kilograms. Wang Xin consulted customer service about the product specifications, and customer service said, "This price is for buying a product of this weight and model. Nowadays, many businesses sell their products through online channels such as live streaming and sales. In live streaming, some merchants repeatedly emphasize the strong discounts, such as buying one get one free, or 10 items for 100 yuan, but often do not mention key product information such as specifications. Many consumers find that after purchasing, the quantity matches the quantity but not the quantity, resulting in a shrinkage in the actual received goods. The reporter found that nuts, cooked food, fruits and other foods are the hardest hit areas where shrinkage occurs. A consumer reported that he purchased 5 bags of summer magnolia fruits online. In the promotional image of the online store, each bag of summer magnolia fruits is in large bags, and from the appearance, each bag weighs about two to three pounds. After placing an order and receiving the goods, upon opening, they were all small bags, each weighing only 100 grams. Another category with a high incidence of shrinkage problems is daily necessities. Recently, Mr. Li reported his experiences to the media. He saw the online live broadcast promotion, "A box of 30 bags of paper only costs 29.9 yuan to return the package for shipping," and he decided to buy two boxes because he thought it was very cost-effective. After receiving the goods, Mr. Li was taken aback and said, "This paper drawer is much smaller than the regular paper drawer, not as big as my palm." Mr. Li made a special measurement, and most of the regular paper drawer is 12.5 centimeters × 17.5 centimeters, but the paper he received was only 12 centimeters × 8 centimeters. Xiong Chao, a lawyer at Beijing Jingshi Law Firm, stated that the "number to quantity reduction" of online shopping products is suspected of violating relevant laws and regulations. According to the Consumer Rights Protection Law, consumers have the right to know the true situation of the goods they purchase, use, or services they receive. The advertising laws are clear, and advertisements must not contain false or misleading content, and must not deceive or mislead consumers. Yao Sheng, a professor at China University of Political Science and Law, believes that businesses using information differences to "create articles" on product specifications and net content, on the one hand, infringe on consumers' right to know and fair trade, and on the other hand, they are suspected of false advertising, and in serious cases, even constitute fraud. Consumers whose legitimate rights and interests are harmed by business operators using false advertisements or other false advertising methods to provide goods or services can demand compensation from the operators. However, if advertising operators or publishers publish false advertisements, consumers can request administrative authorities to impose penalties. In response to the problem of shrinking online shopping products, existing consumer associations have called for online platforms to strengthen dynamic supervision and establish safer and more secure platforms A healthy trading market. The Jiangsu Provincial Consumer Rights Protection Commission recently stated that the platform should strengthen the review and supervision of merchant qualifications and marketing content, and comprehensively grasp the business qualifications, credit status, etc. of merchants; At the same time, we should further streamline the complaint reporting mechanism and actively handle consumer complaints. (New News Agency)
Edit：Hou Wenzhe Responsible editor：WeiZe
Source：Worker Daily
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