Regarding the services of ride hailing aggregation platforms, the General Office of the Ministry of Transport, the General Office of the Ministry of Industry and Information Technology, the General Office of the Ministry of Public Security, the General Office of the State Administration for Market Regulation, and the Secretariat of the State Internet Information Office jointly issued the "Notice on Effectively Doing a Good Job in the Management of the Regulations of Ride hailing Aggregation Platforms" (hereinafter referred to as the "Notice"). The Notice focuses on "improving ideological awareness, attaching great importance to the standardized management of ride hailing aggregation platforms", "consolidating corporate responsibility, ensuring the legitimate rights and interests of passengers and drivers", "standardizing business behavior, maintaining fair competition market order", "strengthening collaborative cooperation, improving regulatory capabilities and levels" The five aspects of "strengthening bottom line thinking and effectively maintaining industry safety and stability" have made clear provisions on the responsibility of consumer rights protection for ride hailing aggregation platforms. The ride hailing aggregation platform refers to a platform that relies on internet technology, cooperates with ride hailing platform companies, faces passengers and matches supply and demand information, and jointly provides online taxi booking services. The ride hailing aggregation platform is a new business model that facilitates the participation of small and medium-sized ride hailing platforms in market competition and enriches supply. The Notice affirms the legitimacy and rationality of the business model of ride hailing aggregation platform from the perspective of standardized management, and puts forward specific requirements for ride hailing aggregation platform and cooperative ride hailing platform companies. Travel consumption is an important consumption scenario for consumers in their daily lives. In response to the rise and rapid development of ride hailing aggregation platforms, in accordance with the "Notice" issued by five departments and laws and regulations such as the Consumer Rights Protection Law and the E-commerce Law, the China Consumers Association believes that relevant ride hailing aggregation platforms and cooperative ride hailing platform companies should safeguard consumer legal rights and continuously optimize the travel and consumption experience in accordance with the law. At the same time, it calls on consumers to jointly carry out social supervision work on ride hailing aggregation platforms. 1、 The provisions related to consumer rights protection, such as the Civil Code, Consumer Rights Protection Law, and E-commerce Law, are applicable to the new business model of ride hailing aggregation platforms. Operators of ride hailing aggregation platforms should attach great importance to and actively implement them. Other laws and regulations have more specific and clear provisions on ride hailing aggregation platforms, and all sectors of society can directly supervise ride hailing aggregation platforms based on this. 2、 The ride hailing platform company has direct management and verification responsibility for drivers and vehicles, and should be the first responsible person. The ride hailing aggregation platform and cooperative ride hailing platform companies have the obligation to truthfully provide passengers with vehicle license plates and basic driver information. The ride hailing aggregation platform shall implement verification responsibilities for relevant ride hailing platform companies and shall not access ride hailing platform companies that have not obtained a ride hailing business license locally. The ride hailing platform company is responsible for the qualifications of the drivers and vehicles provided by our company. The online ride hailing aggregation platform supervises cooperative ride hailing platforms to reasonably and effectively implement verification responsibilities. 3、 The right to safety is the primary right of consumers. If consumers suffer damage due to safety liability accidents and require the ride hailing aggregation platform to provide the real name, address, and effective contact information of the cooperative ride hailing platform, the aggregation platform should provide it. If it cannot be provided, the ride hailing aggregation platform should comply with Article 44 of the Consumer Rights Protection Law of the People's Republic of China and Article 5 of the Electronic Commerce Law of the People's Republic of China
Edit：Hou Wenzhe Responsible editor：WeiZe
Source：china consumer association
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