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Greater Bay Area

Hong Kong's Futian High Speed Rail Transit Launches "Flexible Travel" to Assist Hong Kong and Shenzhen Passengers in Convenient Travel

2023-08-15   

The Hong Kong Railway Corporation Limited (MTR) has launched a "flexible route" for high-speed rail passengers traveling between West Kowloon Station and Futian Station in Shenzhen from the 14th, further upgrading the convenience of travel between Hong Kong and Shenzhen. Through "Flexible Travel", passengers departing from West Kowloon Station in Hong Kong can change to the designated train on the same day for 3 times for free between 45 minutes before the original departure and 1 hour after departure. Passengers departing from Futian Station can also change to the designated train on the same day for 30 minutes before the original departure and 1 hour after departure. The launch of "Flexible Travel" will make it more convenient for personnel to travel between the two regions. Compared to the original regulations of the Cross border Passenger Transport Organization Rules of the Guangzhou Shenzhen Hong Kong High Speed Railway, passengers can only enjoy one free ticket change opportunity 45 minutes before the departure of the train (for Hong Kong departing trains) or 30 minutes before the departure of the train (for mainland departing trains). "Flexible travel" provides more ticket change opportunities for passengers, making the itinerary more flexible. MTR stated that passengers using "flexible travel" to change trains need to choose from the 38 trains departing and ending from West Kowloon Station or Fukuda Station today, which do not include trains with Fukuda Station as the intermediate station. At the same time, after passengers change their train number through the 12306 platform or at the high-speed railway station, the system will automatically allocate seats of the same level as the original train number or "no reserved seats". If passengers are allocated to "no reserved seats", they may need to stand in the designated carriage to board the train. Tickets that have been processed for 'flexible travel' cannot be refunded. On the first day of the launch of 'Flexible Travel', there is an electronic screen in the departure lobby of the West Kowloon High Speed Rail Station in Hong Kong, which introduces passengers to the 'Flexible Travel' handling process. In front of the self-service ticket vending machine, several staff members provide assistance to passengers, and some staff members hold up signs with "flexible travel" information to inform passengers of the relevant services. There is also a "General Ticket Change/Flexible Travel" inquiry desk near the self-service ticket vending machine, where passengers can inquire about ticket change related matters. Ms. Zhang, a mainland resident who frequently travels between Hong Kong and Shenzhen, believes that "flexible travel" has improved the cross-border transportation experience of residents in both regions. She hopes to promote "flexible travel" to more stations in the future, so that more passengers can enjoy this convenient measure. With the integration and development of the Greater Bay Area, cross-border short distance travel has become a part of many people's daily lives. Starting from 'flexible travel', MTR will continue to explore more convenient passenger services with mainland railway units, strengthen the interconnection and interaction of cities in the Greater Bay Area, promote personnel mobility, and fully leverage the advantages of the 'one hour living circle', "said Yang Meizhen, Director of MTR Hong Kong Passenger Transport Services. (New News Agency)

Edit:XiaoWanNing Responsible editor:YingLing

Source:Xinhua online

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