Hello, this is the Central Military Commission Agency Service Support Hotline. May I help you? "Looking back on her recent repair experience, Li Hui, a military subordinate, felt a warm feeling in her heart. In less than half an hour with just one phone call, the maintenance personnel came to repair the pipeline. Nowadays, in the barracks under the unified management and protection of the General Administration of Military Affairs of the Central Military Commission, various service support projects such as maintenance services, food supply, and barracks management have achieved one-stop services. The service hotline not only connects the entire chain of service support, but also becomes a 'multiplier' to improve support efficiency. "The project leader of the service hotline introduced that in order to further improve the quality and efficiency of military services, on August 1, 2020, they launched and operated the Central Military Commission's service support hotline, specifically accepting the living support needs of residents in the vast barracks. This year, they have opened a mobile app reporting channel that supports text, image, and short video reporting of security needs. Residents can track and understand the status of problem handling through their mobile phones, and provide online feedback on service evaluations. The author saw at the hotline service center that after receiving residents' needs, the operator quickly classified and processed them, directly sent work orders to the front line, synchronized supervision, and timed tracking feedback, forming a closed-loop service guarantee loop. They built a scientific and efficient service guarantee performance management system by summarizing and analyzing service guarantee data, taking demand response rate, work order completion rate, and resident satisfaction rate as quantitative indicators, and comprehensively evaluated the service conditions of each guarantee unit every month to ensure that complaints can be handled immediately, responded to promptly, and quickly and conveniently. Based on residents, driven by demand, and allowing data to speak, we will continuously improve the quality and efficiency of service guarantees. "The leaders of the bureau introduced that they will continue to explore the potential of data, optimize and improve the function of service hotlines, and continue to provide convenient and efficient service guarantees. (Outlook New Era Network)
Edit：qihang Responsible editor：xinglan
Source：81.cn
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